Product Operations Intern

What the role needs

• What you’ll work on
• Operations & Client Support
• Provide support to clients through different channels.
• Assist in the daily operational processes that connect Product, Finance, and Operations and comply with SLA.
• Support data validation and reconciliation tasks to ensure accuracy across systems.
• Product & Process Improvement
• Collaborate with the Product and Engineering teams to identify process improvements and automation opportunities.
• Help build and maintain dashboards and reports to track key business and operational metrics.
• Contribute to the implementation of new product features from an operational and financial perspective.
• Participate in testing and validating new tools or processes before rollout.
• Help identify inefficiencies and propose data-driven solutions to enhance our internal operations.
• Documentation & Process Governance

From the employer

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions tailored to their needs. We are reimagining the financial infrastructure of Latin America, where SMBs’ financial needs are met without ever having to go to a bank. R2 enables platforms across Latin America to embed financial services that SMBs can leverage, starting with revenue-based financing. We are a high-performing, close-knit team with talent from organizations such as Google, Amazon, Nubank, Uber, Capital One, Mercado Libre, Globant, and J.P. Morgan. We are entering a new phase of growth following a strategic investment from Ant International, focused on rapidly expanding our partner footprint, strengthening our credit and underwriting capabilities, and scaling operations across multiple markets. As a Product Operations Intern , you will support our product and finance operations, ensuring that our financial data, internal processes, and product features run smoothly and accurately. You’ll collaborate with multiple teams to maintain consistency across systems and help streamline workflows as we continue to grow. The Product Operations Intern will report to the Product Operations Manager and interact with multiple stakeholders in different countries. What you’ll work on Operations & Client Support * Provide support to clients through different channels. * Assist in the daily operational processes that connect Product, Finance, and Operations and comply with SLA. * Support data validation and reconciliation tasks to ensure accuracy across systems. Product & Process Improvement * Collaborate with the Product and Engineering teams to identify process improvements and automation opportunities. * Help build and maintain dashboards and reports to track key business and operational metrics. * Contribute to the implementation of new product features from an operational and financial perspective. * Participate in testing and validating new tools or processes before rollout. * Help identify inefficiencies and propose data-driven solutions to enhance our internal operations. Documentation & Process Governance * Support the creation and maintenance of standard operating procedures (SOPs), ensuring they are complete, up to date, and accessible. * Review existing internal documentation (runbooks, process guides, operational wikis) to identify gaps, inconsistencies, or outdated content. * Track the status of documentation across teams using a documentation registry or tracker, flagging items due for review. * Follow and enforce documentation standards — structure, naming conventions, version control — across operational assets. * Coordinate periodic documentation reviews with process owners to validate accuracy after product changes or operational updates. * Support audit and compliance readiness by ensuring key processes are properly documented and evidence is readily available. Who you are * Student pursuing a Bachelor’s Degree in Accounting, Finance, Business Administration, Economics, or related field. * 6 months to 1 year of experience in a similar role at a tech, fintech, or financial institution. * Intermediate proficiency in Excel (experience with formulas, pivot tables, and data analysis). * Strong analytical and problem-solving skills. * Basic understanding of accounting principles, financial operations, and data management. * Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment. * Curious and proactive — you enjoy learning new tools, understanding how things work, and improving them. * Team player with excellent communication skills and a collaborative mindset. * Excited about R2’s mission and motivated by the challenge of working in a dynamic start-up environment. What makes you stand out * Strong analytical skills. * Organizing and prioritizing. * Willingness to learn new skills. * Attention to detail and accuracy — especially in documentation and process tracking. * Problem-solving skills. * Teamwork. * Ability to meet deadlines. * Confidentiality.