IT Support Specialist

What the role needs

• ComResource is looking for an IT Support Specialist.
• Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction
• Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware
• Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity
• Manage and execute complex software installations, configurations, and updates across the organization
• Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online
• Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles
• Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment
• Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes
• Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds
• Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership
• Provide guidance, coaching, and informal mentorship to Tier I Support Services

From the employer

ComResource is looking for an IT Support Specialist. Responsibilities: • Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction • Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware • Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity • Manage and execute complex software installations, configurations, and updates across the organization • Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online • Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles • Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment • Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes • Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds • Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership • Provide guidance, coaching, and informal mentorship to Tier I Support Services • Ensure compliance with company security policies and assist with physical and virtual security management • Assist with software license tracking and compliance enforcement • Support disaster recovery efforts and emergency management tasks as needed Essentials: • Bachelor’s degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams • 2 years of Information Technology-related experience • Experience with PCs, mobile phones, iPads, and software support • Experience supporting remote field personnel • Experience with desktop support running Microsoft Windows 11 or newer and Microsoft Office • Experience with incident management tools • Experience installing, configuring, and supporting software applications • Experience researching technical issues and finding best-fit resolutions • Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems • Understanding of basic security principles, procedures, and policies • Demonstrated ability to communicate effectively with peers and all levels of management • Strong interpersonal, written, and oral communication skills • Ability to present ideas in user-friendly language • Comfortable working with all levels of the organization • Strong organizational skills and demonstrated ability to be detail-oriented • Willingness to travel to remote sites Req ID: AM994279109