Automation Software & Controls Technician IV

What the role needs

• Production Equipment Repair & Maintenance Job Category:
• Business Enablement/Support All Job Posting Locations:
• Jacksonville, Florida, United States of America Job Description:
• Fault-find and troubleshoot complex automation equipment, PLC-controlled systems, and industrial software applications.
• Serve as the first point of contact for automation software, controls, and PLC-related line-down issues.
• Collaborate with the team to develop strong problem-solving capabilities within the lens manufacturing environment.
• Troubleshoot and support manufacturing software applications and automation systems to maximize equipment uptime and performance.
• Develop and publish comprehensive troubleshooting articles and technical documentation for complex automation, software, and controls-related issues.
• Play an integral role in the knowledge transfer process by helping develop the technical capabilities of on-shift personnel.
• Partner directly with Automation Engineers to identify root causes and implement sustainable solutions for equipment reliability, line runnability, and controls-related issues.
• Support new equipment installations, automation upgrades, software deployments, and controls integration projects.
• Drive continuous improvement initiatives related to automation, controls, robotics, and software-enabled manufacturing systems.

From the employer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Manufacturing Job Sub Function: Production Equipment Repair & Maintenance Job Category: Business Enablement/Support All Job Posting Locations: Jacksonville, Florida, United States of America Job Description: About Vision Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to empower eye care professionals and patients to proactively protect, correct, and enhance healthy sight for life. Our products and services address these needs throughout a patient's lifetime, from pediatric to aging-eye care. Your unique talents will help patients on their journey to wellness. Learn more at Johnson & Johnson MedTech . Johnson & Johnson is recruiting for an Automation Software & Controls Technician IV to be based onsite in Jacksonville, FL. The Automation Software & Controls Technician IV is a recognized specialist within the controls and automation environment, operating in a lead capacity by providing technical direction to on-shift technicians and driving machine uptime across the manufacturing floor. This role serves as the primary technical resource for automation software, PLC-controlled equipment, robotics, vision systems, and industrial control systems. As a technical lead, this position offers broad exposure to new and evolving technologies while directly supporting equipment installations, upgrades, automation enhancements, and equipment obsolescence replacement projects across three generations of production equipment. The ideal candidate will have strong technical experience in PLC diagnostics and troubleshooting, industrial controls, robotics, machine vision systems, electrical and controls fault isolation, and automated manufacturing equipment . The Troubleshooter will provide hands-on support for production equipment by analyzing faults, interpreting PLC logic and machine sequences, identifying hardware and software issues, and supporting timely equipment recovery . The role partners with Automation Engineers to address complex or recurring problems and improve equipment uptime, reliability, and overall line performance . Key Responsibilities • Fault-find and troubleshoot complex automation equipment, PLC-controlled systems, and industrial software applications. • Serve as the first point of contact for automation software, controls, and PLC-related line-down issues. • Collaborate with the team to develop strong problem-solving capabilities within the lens manufacturing environment. • Develop an in-depth knowledge of all control systems currently used throughout the facility, including PLCs, vision systems, lasers, barcode readers, RFID readers, robots, servo control systems, HMIs, and industrial networks. • Troubleshoot and support manufacturing software applications and automation systems to maximize equipment uptime and performance. • Develop and publish comprehensive troubleshooting articles and technical documentation for complex automation, software, and controls-related issues. • Play an integral role in the knowledge transfer process by helping develop the technical capabilities of on-shift personnel. • Partner directly with Automation Engineers to identify root causes and implement sustainable solutions for equipment reliability, line runnability, and controls-related issues. • Support new equipment installations, automation upgrades, software deployments, and controls integration projects. • Drive continuous improvement initiatives related to automation, controls, robotics, and software-enabled manufacturing systems. Qualifications Education • High School Diploma or equivalent required; an associate degree, technical degree, or relevant certifications are preferred. Skills & Experience Required • Minimum of six (6) years of relevant work experience. • Proven track record of troubleshooting and resolving complex technical issues. • Experience supporting automated manufacturing equipment and industrial control systems. • Experience troubleshooting PLC-controlled equipment and automation systems. • Strong problem-solving and root cause analysis skills. • Ability to read and interpret electrical schematics, controls documentation, and automation drawings. Preferred • Experience within an industrial manufacturing environment. • Experience with PLC programming languages and troubleshooting platforms, such as Rockwell/Allen-Bradley, Siemens, or similar automation systems. • Minimum of two (2) years of experience in a computing, software support, or industrial software environment. • Proficient knowledge of robotics, servo control systems, machine vision systems, and automated manufacturing technologies. • Experience with HMI, SCADA, industrial networking, and controls integration. • Experience within a medical device manufacturing environment. • Strong understanding of logic-based, sequential, and automated process controls. • Experience supporting software-enabled manufacturing systems and advanced automation environments. Other Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants should contact us via Johnson & Johnson Careers Contact Us . Internal employees should contact AskGS to be directed to the appropriate accommodation resource. Required Skills: Preferred Skills: Agile Manufacturing, Agility Jumps, Communication, Data Analysis, Equipment Maintenance, Good Manufacturing Practices (GMP), Issue Escalation, Manufacturing Equipment, OSHA Compliance, Plant Operations, Predictive Maintenance, Problem Management, Problem Solving, Project Management, Repair Management, Report Writing, Safety-Oriented