Senior System Administrator (TTO8)

What the role needs

• Responsibilities include, but are not limited to:
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

From the employer

Que Technology Group, Inc., is seeking Senior System Administrator to provide High Performance Computing (HPC) services in the form of enhanced HPC sustainment capabilities. These capabilities include Multi-vendor HPC servers, HPC clusters, and SPD servers. Responsibilities include, but are not limited to: • Provide support for implementation, troubleshooting and maintenance of IT systems • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems • Manage the daily activities of configuration and operation of IT systems • Provide assistance to users in accessing and using IT systems • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc. • Provide support for the escalation and communication of status to agency management and internal customers • Optimize system operations and resource utilization, and perform system capacity analysis and planning • Provide in-depth experience in trouble-shooting IT systems • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets • Provide support for the dispatch system and hardware problems and remains involved in the resolution process • Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance • Support the design of systems, mission architecture and associated hardware • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) • Analyze and resolve complex problems associated with server hardware, applications and software integration Required Qualifications: • Bachelor's degree in technical discipline • Minimum of ten (10) years of system administration experience or fifteen (15) years' experience in lieu of degree. • DoD 8570 IAT II level certification BENEFITS: • Competitive salary • Company Medical/Dental/Vision plans – Company paid • Short-term Disability, Long-term disability and Life Insurance – Company paid • Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses • Vacation / Personal days granted at 25 days per year • Paid Federal Holidays – 11 days • $5,000 Annual Professional Development Fund plus 40 paid hours if in class • 401K with 6% company match; all contributions are immediately vested by Employee • Employee will be paid a bonus of $10,000 per employee hired based on their referral • Up to 3 paid Code Red days due to customer closure Que Technology Group, Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.