CTIO - Activation & Customer Success - Manager

What the role needs

• Industry/Sector
• Not Applicable
• IFS - Information Technology (IT)
• Management Level
• Job Description & Summary
• Leading client success and activation workstreams across software and product innovation initiatives
• Managing client relationships, onboarding activities, and ongoing service delivery to support adoption and retention
• Overseeing project planning, budgeting, timelines, and execution for assigned accounts and deliverables
• Coaching team members, using feedback and review cycles to strengthen skills and improve outcomes
• Monitoring client needs, issue trends, and service metrics to identify risks and opportunities for growth
• Applying customer relationship management, customer data management, and digital tooling to support program execution
• Coordinating cross-functional resolution of escalation items and service requests with speed and clarity

From the employer

Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary The Opportunity As a CTIO - Activation & Customer Success - Manager you will lead customer success work within our Internal Firm Services practice, supporting software and product innovation efforts that help clients adopt and use PwC solutions. As a Manager you will coach teams, guide delivery across multiple workstreams, and use sound judgment to handle complex client needs while keeping attention on timelines, quality, and stakeholder communication. In this role at PwC, you will help build client relationships, spot opportunities to expand adoption, and use technology and business insight to support successful outcomes across activation and customer success activities. Responsibilities - Leading client success and activation workstreams across software and product innovation initiatives - Managing client relationships, onboarding activities, and ongoing service delivery to support adoption and retention - Overseeing project planning, budgeting, timelines, and execution for assigned accounts and deliverables - Coaching team members, using feedback and review cycles to strengthen skills and improve outcomes - Monitoring client needs, issue trends, and service metrics to identify risks and opportunities for growth - Applying customer relationship management, customer data management, and digital tooling to support program execution - Coordinating cross-functional resolution of escalation items and service requests with speed and clarity - Identifying process improvements and technology enhancements that improve customer experience and operational performance What You Must Have - At least a Bachelor's degree - At least 4 years of experience What Sets You Apart - Preference for a Master's or Masters of Business Administration degree - Demonstrating customer success leadership across technology programs - Managing client activation and onboarding workstreams - Coaching teams through performance and feedback conversations - Translating data insights into adoption and retention actions - Navigating escalation resolution and issue management - Utilizing digital tooling and customer relationship management platforms Travel Requirements Up to 20% Job Posting End Date The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines