IT Product Owner Complaints, Global

What the role needs

• Working Location: Massachusetts, Westborough; Pennsylvania, Center Valley
• Workplace Flexibility: Hybrid
• For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​ ​
• Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
• Our five Core Values empower us to achieve Our Purpose:
• Patient Focus, Integrity, Innovation, Impact and Empathy.
• Business analyst.
• Work closely with stakeholders to understand strategic business needs and plans for growth.
• Lead a team of business analysts to translate business requirements into technical requirements and identify appropriate solutions, while aligning them with business priorities.
• Collaborate and work closely with a wide range of stakeholders across the business and other members of the Solution Delivery Team to collect, clarify and analyze business requirements.
• Provide expert advice and insight to ensure business requirements are captured and are translated into technical approaches and designs that can be implemented.
• Ensure business objectives and value of technical solutions are clear and well understood; ensure stakeholder buy-in.

From the employer

Working Location: Massachusetts, Westborough; Pennsylvania, Center Valley Workplace Flexibility: Hybrid For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​ ​ ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers . Job Description The Lead Business Analyst acts as an intermediary between IT and the business and leads teams of business analysts (BA) to collect, clarify, analyze, and translate business requirements into documentation and conceptual design from which applications and solutions can be developed. The Lead Business Analyst encourages collaboration and close working between the BAs and other members of the delivery team (e.g., product owners, engineers, testers) as well as business stakeholders and subject matter experts. The Lead Business analyst will aid in the planning and design of new systems for QAIRA. This includes gathering and analyzing data in support of business cases, proposed projects, and systems. The Lead Business Analyst will provide expert advice to articulate business problems and identify opportunities for service improvements. They have a good understanding of the organization's enterprise architecture and relevant areas of the operating model (eg, capabilities, business objectives, strategy, people, data, and processes). The Lead Business Analyst will provide leadership and insight to develop the technical capability in their respective teams over time. The Lead Business Analyst will support the development efforts as well as being involved with test planning and execution. They Will be responsible for compiling and generating based upon the findings, complete With possible solutions to systems issues. Job Duties • Business analyst. • Work closely with stakeholders to understand strategic business needs and plans for growth. • Lead a team of business analysts to translate business requirements into technical requirements and identify appropriate solutions, while aligning them with business priorities. • Collaborate and work closely with a wide range of stakeholders across the business and other members of the Solution Delivery Team to collect, clarify and analyze business requirements. • Provide expert advice and insight to ensure business requirements are captured and are translated into technical approaches and designs that can be implemented. • Ensure business objectives and value of technical solutions are clear and well understood; ensure stakeholder buy-in. • Be a liaison between the business and IT, ensuring the technical requirements and specifications are well understood by the technical teams. • Provide guidance on or review specifications for change. Lead the team in assessing the impact of change and ensuring that appropriate change management/training plans are in place. • Lead the team in conducting business process modeling to generate applicable scenarios for technology functional testing; support the business users in acceptance testing. • Support the project manager in managing business issues; act as an escalation point to the business analysts for complex business issues. • Based on a good understanding of the business, as well as the internal/extemal technology environment, articulate and propose opportunities for improvements in business processes or existing solutions. • Support the testing and validation efforts where necessary and act as a liaison back to the business to resolve issues identified during testing and validation. • Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications. • Conduct research on software/applications to justify recommendations and to support purchasing efforts provide quality assurance on all supporting documentation and ensure all is created and maintained according to organizational standards. • Stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business. Job Qualifications Required: • Bachelor's degree with a focus on Information Technology, Computer Science, Engineering, or Manufacturing. • Minimum of 8 years of experience as a Business Analyst to translate business requirements into design documentation and identify appropriate solutions. • Deep understanding in one or more business functional areas, preferably in the medical device, diagnostics, or pharmaceutical industry. • Experience with business process modeling. • Experience of the Agile methodology and how to lead an agile project delivery. • Demonstratable experience of working with a wide range of business and IT stakeholders in a large organization. • Experience in making complex technical proposals to senior stakeholders. • Demonstrable business and technical acumen. • Demonstrable organizational skills. • Demonstratable verbal, written, and technical communication skills. Preferred: • Certification in Project Management. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: • Competitive salaries, annual bonus and 401(k)* with company match • Comprehensive medical, dental, vision coverage effective on start date • 24/7 Employee Assistance Program • Free live and on-demand Wellbeing Programs • Generous Paid Vacation and Sick Time • Paid Parental Leave and Adoption Assistance* • 12 Paid Holidays • On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: • Work-life integrated culture that supports an employee centric mindset • Offers onsite, hybrid and field work environments • Paid volunteering and charitable donation/match programs • Employee Resource Groups • Dedicated Training Resources and Learning & Development Programs • Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks . The anticipated base pay range for this full-time position in this location is $108,767.00 - $152,274.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com . You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Information Technology (IT)