Applications Support Senior Analyst

What the role needs

• What the Applications Support Senior Analyst Does Each Day:
• Analyze business requirements and system processes to identify opportunities for application enhancements, process improvements, and increased operational efficiency as needed
• User Administration of ERP, WMS, and other integrated systems as needed
• Coordinate with internal IT teams, software vendors, and managed service providers to troubleshoot and resolve application, functional, performance, and data processing issues
• Independently investigate and resolve complex application issues, perform root-cause analysis, and design permanent solutions to recurring incidents in collaboration with internal teams and external vendors
• Support application upgrades, patches, configuration changes, testing, and production deployments in accordance with established change-control and validation processes
• Own the EDI platform and partner with development team and EDI service providers to support onboarding and configuration of ERP EDI connections
• Maintain, monitor, and troubleshoot software applications to ensure high availability and minimal downtime.
• Monitor software health, set up alerts, and run routine system checks
• Record error logs, resolution steps, and maintain user guides or knowledge base articles
• Own and manage the application support ticket queue, including prioritization, troubleshooting, escalation, communication with stakeholders, and timely resolution in accordance with established service expectations.
• Build help desk reports to monitor and analyze support trends

From the employer

The Applications Support Senior Analyst provides advanced technical and functional support for ERP, WMS, and other integrated business applications and systems, helping ensure system availability, stability, and optimal performance. This role combines in-depth technical expertise with a strong understanding of business processes to train end users, troubleshoot, resolve, and proactively manage incidents and issues that impact production environments. Serving as a key liaison between IT and business users, this position is responsible for delivering timely solutions, maintaining service continuity, and communicating effectively with stakeholders at all levels. This position requires sound judgment, excellent problem-solving abilities, and a commitment to providing high-quality support in a fast-paced, deadline-driven environment. What the Applications Support Senior Analyst Does Each Day: • Analyze business requirements and system processes to identify opportunities for application enhancements, process improvements, and increased operational efficiency as needed • User Administration of ERP, WMS, and other integrated systems as needed • Coordinate with internal IT teams, software vendors, and managed service providers to troubleshoot and resolve application, functional, performance, and data processing issues • Independently investigate and resolve complex application issues, perform root-cause analysis, and design permanent solutions to recurring incidents in collaboration with internal teams and external vendors • Support application upgrades, patches, configuration changes, testing, and production deployments in accordance with established change-control and validation processes • Own the EDI platform and partner with development team and EDI service providers to support onboarding and configuration of ERP EDI connections • Maintain, monitor, and troubleshoot software applications to ensure high availability and minimal downtime. • Monitor software health, set up alerts, and run routine system checks • Record error logs, resolution steps, and maintain user guides or knowledge base articles • Own and manage the application support ticket queue, including prioritization, troubleshooting, escalation, communication with stakeholders, and timely resolution in accordance with established service expectations. • Build help desk reports to monitor and analyze support trends • Identify, recommend, and design opportunities to improve application reliability, usability, and supporting features of the ERP and other integrated systems • Develop and maintain functional specifications, process documentation, training materials, and system procedures • Train end users to operate existing and enhanced functionality within the systems Our most successful Applications Support Senior Analyst has / is: • Sense of urgency, accountability, and resourcefulness (e.g., work in changing environment) • Self-starter, motivated independent learner • Strong communication skills: active listening, clear verbal and written communication, and ability to collaborate across all organizational levels • Problem Solving: Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform • Proficiency in Microsoft Office Suite and related productivity tools • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities • Proficiency in cross functional collaboration, verbal and written communication, and creative problem-solving Minimum Requirements for this Role: • Legally authorized to work in the job posting country • Bachelor's degree required in related discipline or equivalent work experience • Minimum of 5 years’ experience supporting enterprise business applications, preferably ERP systems • Strong proficiency in identifying and evaluating complex issues and providing system solutions • Experience in managing multiple, concurrent tasks and working with various levels of management • Proficiency in cross functional collaboration, verbal and written communication, and creative problem-solving • Experience working in a structured, quality environment with a strong emphasis on formal change control, testing, and documentation • Experience working in a manufacturing environment Any of the Following Will Give You an Edge: • Pharmaceutical environment • Experience in AWS and basic SQL database knowledge • Experience with ERP and WMS systems. Infor Cloud Suite Industrial (CSI) / SyteLine version 10 Benefits of Working at Quva: • Comprehensive health and wellness benefits including medical, dental and vision • 401k retirement program with company match • 17 paid days off plus 8 paid holidays per year • National, industry-leading high growth company with future career advancement opportunities • The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions • Range: $88,792 - $116,838 Annually About Quva: Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma’s multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva’s overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care. Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.” California Consumer Privacy Act (CCPA) Notice for Applicants and Employees