Vice President, Global Professional Services & Customer Onboarding, AECO

What the role needs

• Drive global P&L accountability, owning all professional services revenue, COGS, and gross margin targets to establish implementations as a strategic, profitable revenue stream.
• Architect and govern a scalable global partner implementation ecosystem, establishing premier certification benchmarks, capacity plans, and joint delivery standards.
• Champion a customer-centric onboarding and enablement vision that streamlines the customer journey, drastically accelerating time-to-value and product adoption.
• Institute and govern a standardized, scalable service delivery methodology across internal teams and certified partners to ensure repeatable, world-class project outcomes.
• Shape the commercial strategy for professional services by designing, pricing, and packaging high-value consulting, solution architecture, and migration offerings.
• Drive operational excellence and resource utilization, optimizing project margins, capacity forecasting, and efficiency metrics across the global organization.
• Recruit, develop, and scale a high-performing global organization of implementation consultants, solution architects, project managers, and trainers.
• Serve as executive sponsor for mission-critical client engagements, partnering with C-level stakeholders and resolving high-level delivery escalations.
• Collaborate closely with sales leadership to scope, price, and position profitable, achievable statements of work during enterprise sales cycles.
• Proven track record leading global professional services in enterprise-scale environments with strong financial acumen across ARR/MRR dynamics, budgeting, and margin optimization.
• Extensive experience designing, building, and governing a global partner ecosystem for external implementation and service delivery.
• Deep understanding of SaaS architecture, professional services automation tools, and structured delivery methodologies such as Agile, PMP, or ITIL.

From the employer

Are you an executive leader ready to spearhead global delivery excellence and shape the customer journey for an industry-transforming SaaS ecosystem? In this high-impact executive role, you will take full P&L ownership of our global professional services, scaling a world-class customer onboarding engine and partner ecosystem that accelerates time-to-value for enterprise architecture, engineering, and construction organizations (AECO) worldwide. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great: In this role, you will be at the helm of transforming customer implementations and onboarding into a strategic, high-growth revenue driver across our global AECO business. You have the unique opportunity to shape global service delivery standards, govern a thriving worldwide partner ecosystem, and directly influence product evolution, positioning Trimble s enterprise customers for unprecedented speed to value and long-term retention. Key Exciting Responsibilities: Drive global P&L accountability, owning all professional services revenue, COGS, and gross margin targets to establish implementations as a strategic, profitable revenue stream. Architect and govern a scalable global partner implementation ecosystem, establishing premier certification benchmarks, capacity plans, and joint delivery standards. Champion a customer-centric onboarding and enablement vision that streamlines the customer journey, drastically accelerating time-to-value and product adoption. Institute and govern a standardized, scalable service delivery methodology across internal teams and certified partners to ensure repeatable, world-class project outcomes. Shape the commercial strategy for professional services by designing, pricing, and packaging high-value consulting, solution architecture, and migration offerings. Drive operational excellence and resource utilization, optimizing project margins, capacity forecasting, and efficiency metrics across the global organization. Recruit, develop, and scale a high-performing global organization of implementation consultants, solution architects, project managers, and trainers. Serve as executive sponsor for mission-critical client engagements, partnering with C-level stakeholders and resolving high-level delivery escalations. Collaborate closely with sales leadership to scope, price, and position profitable, achievable statements of work during enterprise sales cycles. Partner cross-functionally with Customer Success to guarantee seamless post-implementation handoffs, while delivering data-driven insights to Product and Engineering to continuously automate onboarding and enhance product quality. Essential Skills & Experience: 10 years of progressive leadership experience in professional services, management consulting, or enterprise implementation within technology or B2B SaaS, including 7 years in an executive global leadership role (VP/SVP) managing a large-scale delivery P&L. Proven track record leading global professional services in enterprise-scale environments with strong financial acumen across ARR/MRR dynamics, budgeting, and margin optimization. Extensive experience designing, building, and governing a global partner ecosystem for external implementation and service delivery. Deep understanding of SaaS architecture, professional services automation tools, and structured delivery methodologies such as Agile, PMP, or ITIL. Bachelor s degree in business, technology, engineering, or a related field, accompanied by executive-level communication and stakeholder engagement skills. Bonus Points For: Master of Business Administration (MBA) or equivalent advanced business degree. Domain expertise or leadership background within architecture, engineering, construction, and operations (AECO) or industrial software. Logistics: Location: Atlanta, GA or Westminster, CO Travel Requirement: 30% domestic and international travel (valid passport required) Why You ll Love Working With Us At Trimble: We re not just a company that does good —we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You ll work on projects that truly matter: Our purpose-driven culture means you ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We re a company of visionary pragmatists who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You ll find an entrepreneurial spirit where success is often self-authored, empowering proactive doers . Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble s Code of Business Conduct and Ethics at https://investor.trimble.com , under Governance->Governance Documents. Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country Interactive US map containing lists o f federal and state-specific labor law posters . If you need assistance or would like to request an accommodation in connection with the application process, please contact careers trimble.com .