Operations Manager, Palliative Transition Partner

What the role needs

• Central Calling & Scheduling Operations
• Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion
• Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off
• Demand Planning & Reporting
• Forecast staffing needs by market based on referral volume and panel growth
• Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care
• Build recurring reporting cadence for quarterly business reviews and internal leadership updates
• Team & Operations Management
• Hire, train, and manage the central calling/scheduling staff
• Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets
• Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams
• Partner Relationship Management & Problem Solving

From the employer

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Job Summary: The Operations Manager, Palliative Transition Partner will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership: patient coordination, referral completion, scheduling, and reporting. This role is being created to build strong working relationships with partner stakeholders, and stand up a scalable operating model as the partnership expands to new markets. Key Responsibilities Central Calling & Scheduling Operations Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off Demand Planning & Reporting Forecast staffing needs by market based on referral volume and panel growth Own and report core central metrics: warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, timely initiation of care Build recurring reporting cadence for quarterly business reviews and internal leadership updates Team & Operations Management Hire, train, and manage the central calling/scheduling staff Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams Partner Relationship Management & Problem Solving Serve as a primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff Proactively identify friction points between central operations and market/partner teams, and drive resolution Bring structured problem-solving to recurring operational issues (e.g., scheduling mismatches, referral gaps) rather than escalating without a proposed path forward Represent central operations in partner-facing meetings and business reviews Expansion Management Lead operational onboarding for new markets: capture local scheduling rules, provider calendar setup, staffing ramp Partner with market and regional leadership to validate rule configurations before go-live Iterate on the central/market operating model as new markets surface edge cases Cross-Functional Coordination Partner with the external care partner organization on shared metrics and process changes Coordinate with market-based clinical teams on scheduling logistics and issue resolution Flag risks or gaps to leadership proactively rather than waiting for scheduled reviews Qualifications 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred) Demonstrated experience managing a team of coordinators/schedulers, including hiring and training Strong data/reporting skills -- comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended) Track record of managing operational rollouts or expansions across multiple sites/markets Strong relationship management skills -- experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively Hybrid Schedule: Two days per week onsite in Hackensack, New Jersey. Three days per week working remotely. Starting Salary: $75,000/annually Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.