Sr Mgr, Infrastructure

What the role needs

• Provide guidance to all technical areas of the company to ensure appropriate technical requirements and security are integrated into all systems, processes, and applications.
• Work with third party service providers as needed to ensure the health of all systems and identify potential areas of concern. Manage third party performance and their relationship with Topgolf.
• Respond to all incidents and track key metrics for while ensuring achievement of monthly goals.
• Create and maintain documentation of the company technical architecture and update quarterly to accurately reflect the environment. Participate in Change management and problem management processes as required.
• Ensure all systems and applications are accurately monitored. Track metrics for monitoring, alerting, and response.
• Work cross-functionally with all areas of the company to achieve corporate objectives by providing technical recommendations and work with third parties to achieve stated goals.

From the employer

Lead the infrastructure engineering team in the design and buildout of core infrastructure capabilities, to include cloud, on-prem systems, backup systems, databases, data center, and virtualization environment. This role will ensure the proper documentation of all systems and ensure the continual monitoring of all systems to ensure consistent compliance with up-time goals. Additionally, the Senior Manager, Infrastructure will lead efforts to work with the support team and provide tier 3 support for all incidents as needed. The role will be a security advocate by ensuring security is designed and implemented for all systems. Manage a team of infrastructure professionals to include cloud engineering, systems engineering, database administrators, and systems architects in the performance of their duties, to include performance management and achieving team and department goals. Provide guidance to all technical areas of the company to ensure appropriate technical requirements and security are integrated into all systems, processes, and applications. Work with third party service providers as needed to ensure the health of all systems and identify potential areas of concern. Manage third party performance and their relationship with Topgolf. Respond to all incidents and track key metrics for while ensuring achievement of monthly goals. Create and maintain documentation of the company technical architecture and update quarterly to accurately reflect the environment. Participate in Change management and problem management processes as required. Ensure all systems and applications are accurately monitored. Track metrics for monitoring, alerting, and response. Work cross-functionally with all areas of the company to achieve corporate objectives by providing technical recommendations and work with third parties to achieve stated goals. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.