Sr. Product Manager – Dispute Management

What the role needs

• This is a builder role for someone who thrives in ambiguity and can take an opportunity from customer problem → product proposition → MVP → commercialization → scale.
• What You’ll Do
• Product Strategy & 0→1 Product Development
• Help define and build Visa’s acquirer-focused dispute management proposition, taking new capabilities from concept through validation, development, launch, and scale.
• Develop a deep understanding of the needs of acquirers, merchants, dispute operations teams, and other participants in the dispute ecosystem.
• Translate customer problems and market opportunities into clear product propositions, capabilities, requirements, and roadmaps.
• Develop and test hypotheses, prototypes, and MVPs to validate new product concepts.
• Balance near-term customer opportunities with development of scalable, repeatable product capabilities.
• Define success metrics and use customer feedback and data to continuously improve the product.
• Go-to-Market & Commercialization
• Partner closely with Business, Sales, Commercialization, and regional teams to develop and execute go-to-market strategies.
• Define compelling value propositions, positioning, target segments, use cases, and customer narratives.

From the employer

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 11-06-2026 Job Description Visa’s Post-Purchase team is looking for a hands-on, strategic Senior Product Manager / Product Builder to help build and scale the next generation of dispute management capabilities, with a particular focus on developing a new acquirer-focused proposition from 0→1. This role sits at the intersection of product strategy, payments and disputes, data and integrations, AI, and go-to-market execution. You will work closely with Product, Engineering, Data Science, Business, Sales, Operations, and regional teams to identify customer needs, define differentiated solutions, bring new products to market, and scale them across customers and markets. The ideal candidate combines strong product judgment, technical depth, commercial orientation, and exceptional communication skills. You should be equally comfortable speaking with customers and business leaders, analyzing competitors and market opportunities, defining product requirements, and working with engineers and architects on complex data and integration needs. This is a builder role for someone who thrives in ambiguity and can take an opportunity from customer problem → product proposition → MVP → commercialization → scale. What You’ll Do Product Strategy & 0→1 Product Development Help define and build Visa’s acquirer-focused dispute management proposition, taking new capabilities from concept through validation, development, launch, and scale. Develop a deep understanding of the needs of acquirers, merchants, dispute operations teams, and other participants in the dispute ecosystem. Translate customer problems and market opportunities into clear product propositions, capabilities, requirements, and roadmaps. Develop and test hypotheses, prototypes, and MVPs to validate new product concepts. Balance near-term customer opportunities with development of scalable, repeatable product capabilities. Define success metrics and use customer feedback and data to continuously improve the product. Go-to-Market & Commercialization Partner closely with Business, Sales, Commercialization, and regional teams to develop and execute go-to-market strategies. Define compelling value propositions, positioning, target segments, use cases, and customer narratives. Translate complex product and technical capabilities into clear, simple messaging for customers, sellers, executives, and partners. Develop product narratives, solution materials, demos, and sales enablement content. Participate in customer and prospect conversations to understand needs, articulate the solution, and convert market feedback into scalable product opportunities. Connect product strategy with commercial execution to help move opportunities from concept to customer adoption. Market & Competitive Intelligence Build a strong understanding of the dispute management, chargeback, acquiring, merchant services, and payments technology landscape. Conduct structured competitive analysis across product capabilities, customer experience, integration models, business models, positioning, and target segments. Identify market trends, competitive gaps, and opportunities for differentiation. Translate competitive and market insights into recommendations for product strategy, roadmap, positioning, and GTM. Clearly articulate where Visa’s capabilities are differentiated and where further product investment is needed. Data & Integration Strategy Define the data and integration requirements necessary to support scalable dispute management solutions for acquirers, merchants, processors, and ecosystem partners. Understand the types of data required to power dispute workflows, automation, decisioning, and customer experiences. Partner with Engineering and Architecture to define scalable integration patterns across APIs, batch/file integrations, webhooks, event-driven architectures, and third-party platforms. Define requirements for data ingestion, normalization, mapping, matching, validation, quality, monitoring, and exception handling. Understand and evaluate trade-offs across customer implementation effort, scalability, latency, reliability, security, and maintainability. Help create repeatable integration models that reduce the effort required to onboard new customers and data sources. AI-Driven Innovation Identify practical opportunities to apply AI across dispute management, data integration, decision support, and workflow automation. Partner with Engineering and Data Science to evaluate capabilities such as intelligent data mapping, automated onboarding, anomaly detection, workflow automation, and decision support. Apply a pragmatic approach to AI, prioritizing measurable customer and business outcomes. Leverage modern AI-assisted tools for rapid product discovery, prototyping, requirements development, and solution validation. Cross-Functional Leadership Work effectively across Product, Engineering, Data Science, Design, Business, Sales, Commercialization, Operations, and regional teams. Serve as a bridge between customer needs, commercial strategy, and technical execution. Drive alignment across stakeholders with different priorities and levels of technical expertise. Communicate complex product and technical concepts clearly to both technical and non-technical audiences. Influence without authority and drive outcomes in a complex, global organization. What We’re Looking For Product & Commercial Leadership Demonstrated experience building new products or major capabilities from 0→1, ideally in complex B2B or enterprise environments. Strong product instincts with an ability to translate ambiguous business or customer problems into actionable product strategies. Experience partnering with business, sales, or commercialization teams to take products to market. Strong customer discovery, market analysis, and competitive analysis capabilities. Ability to translate individual customer requirements into repeatable, scalable product opportunities. Communication & Articulation Exceptional written, verbal, and presentation skills. Ability to turn complex technical concepts into simple, compelling product and customer narratives. Comfortable presenting to customers, business teams, technical audiences, and senior leadership. Ability to clearly articulate the customer problem, product solution, differentiation, and business value. Technical & Integration Expertise Strong understanding of enterprise data integrations, APIs, data pipelines, and integration architectures. Ability to understand data structures, integration dependencies, system constraints, and architectural trade-offs. Familiarity with REST APIs, webhooks, batch/file integrations, event-driven systems, streaming, or similar integration patterns. Ability to translate customer and business needs into detailed product, technical, and data requirements. Able to operate credibly with engineers and architects without needing to be the engineer implementing the solution. Execution & Ownership Highly proactive, hands-on, and comfortable navigating ambiguity. Ability to operate across both early-stage product creation and scaled product execution. Strong analytical and problem-solving skills with attention to detail. Bias toward action, experimentation, learning, and measurable outcomes. Nice to Have Experience in payments, fintech, acquiring, merchant services, chargebacks, or dispute management. Experience building products for acquirers, processors, merchants, or financial institutions. Understanding of the relationship among merchants, acquirers, issuers, payment networks, processors, and PSPs. Experience with third-party integrations at scale across processors, PSPs, marketplaces, SaaS platforms, or financial institutions. Experience commercializing enterprise B2B products across multiple customers or markets. Experience applying AI/ML or AI-augmented capabilities to enterprise products. Experience using AI-assisted prototyping or development tools is a plus. Why This Role Matters This role will help shape how Visa expands its dispute management capabilities for acquirers and their merchant customers. You will have the opportunity to help build a new product proposition from the ground up, combining deep customer understanding with Visa’s payments ecosystem, data, integrations, and emerging AI capabilities. Success in this role requires more than traditional product management. You will need to understand the customer, identify where Visa can differentiate, define the product, work through the technical and data requirements, articulate the value proposition, and partner with business teams to take the solution to market. You will help turn an emerging opportunity into a scalable product and business. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 8 or more years of relevant work experience with a Bachelor’s Degree, or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD. Preferred Qualifications 9 or more years of relevant work experience with a Bachelor’s Degree, or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD). Product management experience in payments, fintech, acquiring, merchant services, or dispute management. Demonstrated experience leading early-stage product development and bringing new capabilities from concept to market. Strong understanding of enterprise systems, data, and integrations. Experience working with third-party integrations at scale. Demonstrated ability to partner with business and commercial teams to develop product positioning and bring products to market. Strong product thinking and understanding of business and customer success metrics. Experience building enterprise products leveraging AI models or AI-augmented capabilities is a plus. Information for US Applicants For roles located in the US, the estimated salary range for this position is $141,100 to $251,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.