ServiceNow Solutions Architect

What the role needs

• ServiceNow Solution Architect
• Location: Remote
• Employment Type: Full-Time
• Job ID: 00070760481
• Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests.
• Design scalable, secure, and sustainable ServiceNow solutions aligned with business and enterprise architecture standards.
• Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums.
• Manage change requests, deployment planning, release coordination, and production readiness activities.
• Perform hands-on ServiceNow development and configuration while providing technical leadership to the delivery team.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.
• What you need to have to be considered
• Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.

From the employer

ServiceNow Solution Architect Location: Remote Employment Type: Full-Time Job ID: 00070760481 About the role As a ServiceNow Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise ServiceNow solutions that support critical business operations and digital transformation initiatives. You will be a valued member of the ServiceNow practice, collaborating closely with business stakeholders, architects, developers, and delivery teams to drive strategic enhancements and platform innovation. In this role, you will: • Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests. • Design scalable, secure, and sustainable ServiceNow solutions aligned with business and enterprise architecture standards. • Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums. • Manage change requests, deployment planning, release coordination, and production readiness activities. • Perform hands-on ServiceNow development and configuration while providing technical leadership to the delivery team. • Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement. Work Model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. What you need to have to be considered • Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant. • Deep expertise in ServiceNow ITSM, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related platform capabilities. • Strong hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations. • Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders. • Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments. • Experience leading distributed technical teams and mentoring ServiceNow developers. • Excellent communication, stakeholder management, and problem-solving skills. These will help you stand out • ServiceNow Certified System Administrator (CSA). • ServiceNow Certified Implementation Specialist (CIS) certification(s). • Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, and third-party platforms. • Experience with additional ServiceNow modules such as ITOM, ITAM, HRSD, CSM, SPM, SecOps, or FSM. • Experience supporting large-scale ServiceNow transformation, modernization, or platform consolidation initiatives. Salary and Other Compensation: Applicants will be accepted till 11/15/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role cannot offer visa transfer or sponsorship now or in the future* The annual salary for this position will be in the range of $133,000 - $156,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you! Apply Now! #LI-IK1 Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.