ServiceNow Scrum Master

What the role needs

• Serve as Scrum Master for one or more Agile teams delivering ServiceNow solutions and enhancements.
• Facilitate all Agile ceremonies, including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Coach team members, Product Owners, and stakeholders on Agile principles, Scrum practices, and continuous improvement techniques.
• Monitor team performance and effectiveness, helping teams achieve sprint goals and maintain a high level of delivery quality.
• Identify and remove impediments that may impact team productivity or project success.
• Act as a neutral facilitator to resolve conflicts and foster collaboration among developers, stakeholders, customers, and business partners.
• Partner with Product Owners to ensure backlog readiness, prioritization, and alignment with business objectives.
• Promote transparency through Agile metrics, sprint reporting, and stakeholder communications.
• Support release planning, dependency management, and risk mitigation activities.
• Drive continuous process improvement initiatives to increase team velocity, quality, and predictability.
• Ensure Agile and Scrum processes are consistently followed across ServiceNow development efforts.
• Bachelor's degree in information technology, Computer Science, Business, or related field.

From the employer

ServiceNow Scrum Master: At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team! Job Summary: We are seeking an experienced ServiceNow Scrum Master to lead Agile delivery teams supporting ServiceNow platform initiatives. The ideal candidate will have strong experience facilitating Scrum ceremonies, driving Agile best practices, removing impediments, and ensuring the successful delivery of ServiceNow solutions. This role serves as a servant leader, coach, and facilitator, helping teams maximize productivity while fostering collaboration among developers, stakeholders, customers, and business partners. Responsibilities: • Serve as Scrum Master for one or more Agile teams delivering ServiceNow solutions and enhancements. • Facilitate all Agile ceremonies, including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement. • Coach team members, Product Owners, and stakeholders on Agile principles, Scrum practices, and continuous improvement techniques. • Monitor team performance and effectiveness, helping teams achieve sprint goals and maintain a high level of delivery quality. • Identify and remove impediments that may impact team productivity or project success. • Act as a neutral facilitator to resolve conflicts and foster collaboration among developers, stakeholders, customers, and business partners. • Partner with Product Owners to ensure backlog readiness, prioritization, and alignment with business objectives. • Promote transparency through Agile metrics, sprint reporting, and stakeholder communications. • Support release planning, dependency management, and risk mitigation activities. • Drive continuous process improvement initiatives to increase team velocity, quality, and predictability. • Ensure Agile and Scrum processes are consistently followed across ServiceNow development efforts. Education and Experience: • Bachelor's degree in information technology, Computer Science, Business, or related field. • 8+ years of experience serving as a Scrum Master in Agile software development environments. Required Skills: • Hands-on experience supporting or delivering projects on the ServiceNow platform . • Demonstrated experience using GitLab for source code management, version control, and collaborative software development. • Proven experience overseeing Agile processes and ensuring team effectiveness according to Scrum and Agile methodologies. • Demonstrated ability to coach and mentor Agile teams to improve performance and maturity. • Experience facilitating collaboration among cross-functional teams, business stakeholders, and customers. • Strong understanding of Agile frameworks, Scrum principles, and servant leadership practices. • Excellent communication, facilitation, conflict resolution, and stakeholder management skills. • Experience using Agile project management tools such as Jira, Azure DevOps, or ServiceNow Agile Development. Desired Skills: • Hands-on experience with ServiceNow IT Asset Management (ITAM), including asset lifecycle management, asset tracking, and ITAM module configuration and implementation. • Hands-on experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM), including asset lifecycle management, hardware and software inventory tracking, and license compliance. • Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification. • Experience with ServiceNow Agile Development (SAD) or ServiceNow Strategic Portfolio Management (SPM). • Experience working in federal government, healthcare, or highly regulated environments. • SAFe Agile experience preferred. Security Clearance: • US Citizen able to obtain a Public Trust. Physical & Work Environment Requirements • Employees must be able to perform the essential functions of this position, with or without accommodation. • Ability to remain stationary for extended periods while working at a computer. • Frequently operate standard office equipment, including computers and telephones. • Ability to communicate effectively in person, by telephone, video conference, and email. • Occasionally move about the office and lift up to 20 pounds. • Ability to work the assigned schedule with regular and reliable attendance. • Ability to travel up to 10% as required. More About B&A: B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches—Executive, Legislative, and Judicial—focused on National Security, Defense, and Intelligence. Our team of cleared professionals specializes in Agile DevSecOps, Cloud Migration and Modernization, Data Science and Analytics, Human Capital Management, Operations and Enablement, Application Transformation, All-Source Intelligence, Geospatial Production, Engineering and Integrated Services, and Cybersecurity. Notable Clients B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. Benefits and Programs B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution. B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include: • The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more • A formal mentorship program • Job shadowing and cross training opportunities • Brand Ambassador program • Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more • Monthly teambuilding events • B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. EEO B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities. EEO is the Law B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.