Senior Business Systems Analyst

What the role needs

• Summary Statement
• Essential Tasks/Major Duties
• Lead the end-to-end analysis of complex business processes, systems, and data to identify improvement opportunities and recommend actionable solutions.
• Analyze and resolve high-level issues, including root cause analysis, and provide expert guidance on implementing effective solutions.
• Drive organizational change by driving efforts to adopt new tools, technologies, and methodologies that enhance efficiency and effectiveness.
• Monitor and assess key performance indicators (KPIs) to measure project success and business impact.
• Develop and execute test plans, scenarios, and cases, leading system and user acceptance testing to ensure solutions meet requirements.
• Act as a liaison between business units, technical teams, and insurance industry experts, facilitating clear communication and understanding of system capabilities.
• Analyze data and troubleshoot issues to improve operations and solve business problems.
• Mentor and coach team members, fostering professional growth.
• Ensure that all business processes comply with regulatory and legal requirements.
• Prepare training materials and conduct training on new or updated systems.

From the employer

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Amerisure is currently recruiting for a Senior Business Analyst that can do a 3-day hybrid approach to support our Farmington Hills Headquarters. The role will require experience with Guidewire to support our Underwriting side of the house. The ideal candidate will also possess the following skill set. Summary Statement The Senior Business Systems Analyst is a strategic partner in shaping and delivering innovative business solutions, leveraging deep expertise in analysis, requirements gathering, testing, and stakeholder engagement. This role involves leading complex initiatives, mentoring junior analysts, and driving process optimization efforts across the organization. As a strategic leader in Agile and SAFe methodologies, this role drives continuous improvement initiatives and cultivates seamless collaboration across cross-functional teams to accelerate the achievement of key business objectives. Essential Tasks/Major Duties Lead the end-to-end analysis of complex business processes, systems, and data to identify improvement opportunities and recommend actionable solutions. Review and develop comprehensive requirements documentation, including business requirements, functional specifications, business processes, data mapping, process flows, workflows, procedures and system controls ensuring alignment with project goals and organizational standards. Analyze and resolve high-level issues, including root cause analysis, and provide expert guidance on implementing effective solutions. Drive organizational change by driving efforts to adopt new tools, technologies, and methodologies that enhance efficiency and effectiveness. Monitor and assess key performance indicators (KPIs) to measure project success and business impact. Develop and execute test plans, scenarios, and cases, leading system and user acceptance testing to ensure solutions meet requirements. Act as a liaison between business units, technical teams, and insurance industry experts, facilitating clear communication and understanding of system capabilities. Analyze data and troubleshoot issues to improve operations and solve business problems. Mentor and coach team members, fostering professional growth. Ensure that all business processes comply with regulatory and legal requirements. Prepare training materials and conduct training on new or updated systems. Knowledge, Skills & Abilities Bachelor s degree in business, information systems, or a related field or equivalent combination of education and experience. Certifications such as, CBAP, PMI-PBA are strongly preferred. 5 years of professional experience in business analysis, with demonstrated success in leading complex, enterprise-level projects. Advanced proficiency with tools such as Jira, Confluence, Lucidchart, SQL, testing tools, and data analysis software (e.g., Tableau, Power BI). Strong expertise in data-driven decision-making, including experience with process modeling, data mapping, and system integrations. Exceptional interpersonal skills, with the ability to build strong relationships and influence stakeholders at all organizational levels. Ability to handle competing priorities and deliver results in a dynamic, fast-paced environment. Knowledge of the insurance industry is preferred Experience with Agile methodologies, especially SAFe, preferred. #LI-BR1 Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance , we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you. Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.