Salesforce Production Support Engineer

What the role needs

• Salesforce Production Support Engineer
• 6 - 9 months
• Woodland Hills,CA
• "• Provide day-to-day production support for Salesforce Sales Cloud, Service Cloud, and custom applications.
• Analyze, troubleshoot, and resolve incidents, defects, and user-reported issues within established SLAs.
• Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues.
• Monitor application health, integrations, batch jobs, and data quality.
• Manage user access, profiles, roles, permission sets, and security configurations.
• Support deployments, hotfixes, and release activities across environments.
• Work closely with business users, developers, and cross-functional teams to resolve production challenges.
• Create and maintain support documentation, knowledge articles, and operational runbooks.
• Participate in on-call support and major incident management activities."

From the employer

Requirement ID: 94151 Job Title: Salesforce Production Support Engineer Job Type: Contract Duration: 6 - 9 months Location: Woodland Hills,CA Job Description: Description: "• Provide day-to-day production support for Salesforce Sales Cloud, Service Cloud, and custom applications. • Analyze, troubleshoot, and resolve incidents, defects, and user-reported issues within established SLAs. • Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues. • Monitor application health, integrations, batch jobs, and data quality. • Manage user access, profiles, roles, permission sets, and security configurations. • Support deployments, hotfixes, and release activities across environments. • Work closely with business users, developers, and cross-functional teams to resolve production challenges. • Create and maintain support documentation, knowledge articles, and operational runbooks. • Participate in on-call support and major incident management activities." Skills Required: Seeking an experienced Salesforce Production Support Engineer to provide L2/L3 support for Salesforce applications, ensuring platform stability, issue resolution, and continuous improvement of business-critical processes. The role requires strong expertise in Salesforce administration, troubleshooting, incident management, and stakeholder communication. Essential Skills: "• Strong experience with Salesforce Administration and Production Support. • Knowledge of Apex, Triggers, SOQL, Lightning Web Components (LWC), and Aura Components. • Hands-on experience with Salesforce Service Cloud and Sales Cloud. • Experience supporting integrations using REST/SOAP APIs, Middleware, or ETL tools. • Proficiency in troubleshooting workflows, flows, validation rules, and automation processes. • Familiarity with Salesforce reports, dashboards, and data management tools. • Experience with deployment tools such as Copado, Gearset, Change Sets, or Salesforce DX. • Knowledge of ITIL processes including Incident, Problem, Change, and Release Management." DESIRABLE_SKILLS "• Salesforce Administrator Certification. • Salesforce Platform App Builder or Platform Developer Certification. • Experience working in Agile/Scrum environments. • Exposure to ServiceNow, Jira, and monitoring tools." Experience Required : 8 Apply Now Copyright Apex 2000 INC. All Rights Reserved.