Sr Workplace Benefits Product (Platform & Delivery Manager)

What the role needs

• At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
• Own the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem.
• Serve as the primary business owner and escalation point for platform operations, production support, incidents, and release monitoring.
• Lead strategic, enterprise, regulatory, fraud, security, accessibility, and client-driven initiatives from intake through implementation.
• Translate business and participant needs into business cases, target-state solutions, requirements, delivery plans, and measurable outcomes.
• Lead Agile planning and governance, including PI Planning, Epic and story readiness, estimate review, tollgate approvals, testing, release readiness, and post-launch support.
• Partner across Product, Technology, Operations, Digital, Call Center, Risk, Legal, Compliance, Fraud, and client-facing teams to manage decisions, risks, and dependencies.
• Review and approve participant and client experiences across web, mobile, call center, middleware, and integrated servicing channels.
• Provide executive reporting and governance for application ownership, controls, process inventories, entitlements, and data classification.
• Manage strategic vendors, contracts, statements of work, budgets, invoices, service performance, and resource escalations.
• Lead stakeholder communications, training, and adoption activities that support successful implementation and sustained platform performance.
• Business Acumen

From the employer

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading daily management and development of Institutional Retirement products. Key responsibilities include developing, maintaining and executing the strategic plan of a product, delivering innovative solutions that meet the needs of Workplace Benefits clients, identifying gaps and developing solution plans. Job expectations includes leveraging product management and development expertise, leading complex projects across cross-functional teams with limited oversight and communicating complex information in a clear, concise and organized manner. Responsibilities: • Own the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem. • Serve as the primary business owner and escalation point for platform operations, production support, incidents, and release monitoring. • Lead strategic, enterprise, regulatory, fraud, security, accessibility, and client-driven initiatives from intake through implementation. • Translate business and participant needs into business cases, target-state solutions, requirements, delivery plans, and measurable outcomes. • Lead Agile planning and governance, including PI Planning, Epic and story readiness, estimate review, tollgate approvals, testing, release readiness, and post-launch support. • Partner across Product, Technology, Operations, Digital, Call Center, Risk, Legal, Compliance, Fraud, and client-facing teams to manage decisions, risks, and dependencies. • Review and approve participant and client experiences across web, mobile, call center, middleware, and integrated servicing channels. • Provide executive reporting and governance for application ownership, controls, process inventories, entitlements, and data classification. • Manage strategic vendors, contracts, statements of work, budgets, invoices, service performance, and resource escalations. • Lead stakeholder communications, training, and adoption activities that support successful implementation and sustained platform performance. Skills: • Business Acumen • Data Management • Oral Communications • Presentation Skills • Written Communications • Benefits Plan Development • Business Analytics • Collaboration • Executive Presence • Sales Performance Management • Analytical Thinking • Benchmarking • Innovative Thinking • Problem Solving • Product Management • Digital platform strategy and product leadership • Complex program and transformation management • Production support and incident management • Agile planning, governance, and release delivery • Business analysis and requirements development • Digital experience and customer journey design • Platform architecture, APIs, middleware, and integrations • Fraud, cybersecurity, accessibility, regulatory, and risk management • Executive communication and stakeholder influence • Vendor, contract, budget, and resource management Required Qualifications : • 8+ years of experience leading complex digital, platform, product, technology, or transformation initiatives. • Demonstrated ability to lead cross-functional programs across business, technology, operations, and risk organizations. • Experience developing platform strategy, business cases, roadmaps, requirements, and delivery plans. • Strong understanding of digital platforms, application delivery, integrations, security controls, and production support. • Proven ability to influence stakeholders, communicate with executives, and drive decisions in a matrixed environment. • Strong analytical, problem-solving, and leadership skills, including experience managing vendors, contracts, and budgets. Desired Qualifications : • Bachelor's degree or equivalent work experience. • Experience in financial services, wealth management, retirement, employee benefits, or participant-facing digital platforms. • Experience with fraud, cybersecurity, accessibility, regulatory, and risk management initiatives. • Experience serving as the business owner for a large-scale digital platform or enterprise application. • Familiarity with APIs, digital ecosystems, data integrations, and platform modernization; advanced degree preferred. Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Massachusetts : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range $104,000.00 - $171,600.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.