JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!
Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position: Payment Operations Specialist II
Department: Payment Operations
Reports to: Payment Operations Team Lead
FLSA: Non-Exempt Grade: H8
Summary
The Payment Operations Specialist II performs daily processing for ACH transactions, Share Draft exceptions, returned items, wires, foreign checks, mailed-in items, and third-party payment systems requiring analysis, judgement, and detailed knowledge base. Under general supervision, while following established policies and procedures, and is responsible for assisting team members and members with escalated questions, transactions, and inquiries. Understands, accepts, and works in the context of Keesler Federal’s Service Standards, Mission, and Vision.
This role requires high accuracy, strong documentation skills, and strict compliance with NACHA, Federal Reserve, Dodd-Frank, and internal dual-control procedures.
Essential Functions:
• Independently and consistently performs the Payment Operations Specialist I duties
• Demonstrates the ability to communicate effectively, has a friendly, helpful attitude, and provides quality service to general membership, as well as team members.
• Process ACH unposted exceptions, payroll files, EFT setups/changes, ACH disputes, ACH extended returns, reclamations, and Fiserv’s scrub file.
• Post and return ACH items in compliance with daily deadlines.
• Research and resolve ACH errors and member inquiries.
• Process share draft adjustments, exceptions, returns, disputes, and escheatment.
• Process mailed-in payroll, mailed-in deposits, mailed-in payments, and mailed-in on-us items.
• Process SWBC exceptions.
• Apply backup withholding and maintain required IRS documentation.
• Process NSF returns, stop pay returns, chargebacks, and returned deposited items.
• Complete withdrawals from member accounts for returned items, ensuring accuracy.
• Process domestic wires, international wires (with required Dodd-Frank disclosures), and outgoing branch wires.
• Complete callbacks, verification, and dual-control procedures.
• Process foreign checks, determine clean collection items, and prepare for negotiation or collection.
• Verify currency conversions and apply appropriate holds.
• Process Zelle returns, Mars bill pay, Swift Start/OAO CC returns, and related vendor files.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all KFCU policies and procedures
OTHER DUTIES AND RESPONSIBILITES:
• Must be flexible and able to travel outside the home office area, if required
• Must maintain quality phone standards set forth by the Credit Union
• Travel to and work at alternate work locations may be required, at times
• Ensures that work area is clean, secure, and well maintained
• Assumes other duties and responsibilities from time to time, as directed
• Assists branches and other departments as needed.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform assigned essential functions satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
• A high school diploma or GED
• Completion of CUNA’s CPD Online courses as assigned and/or required
EXPERIENCE AND OTHER REQUIREMENTS:
• One to three years of similar or related experience required
• Satisfactory completion of New Hire Orientation required
• Excellent interpersonal and communication skills required
• Proficient typing and data entry skills required
• Excel knowledge preferred
• Ability to make informed decisions which demonstrate good judgment required
• Confidentiality, dependability, and professionalism required
• Ability to operate office machines at a generally acceptable rate of speed and accuracy preferred
• Outgoing personality with a helpful attitude and a professional telephone technique aimed at exceptional member service required
• Ability to multitask in a fast-paced environment, while prioritizing and organizing workload, required
• Basic knowledge of credit union operations preferred
INTERPERSONAL SKILLS:
Courtesy, tact, and diplomacy are essential elements of the position. Duties involve working collaboratively with others and within the team for purposes of giving or obtaining information, building relationships, while promoting cooperation.
COMPUTER SKILLS:
• Minimum three-year experience working on Symitar financial system – preferred
• Experience with office equipment such as calculators, fax machines and copiers preferred
• Experience with spreadsheet and word processing software preferred
CERTIFICATES, LICENSES, AND REGISTRATIONS:
AAP Preferred
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time, use hands and fingers, handle or feel, reach with hands and arms, talk and hear. Employees are regularly required to use a telephone headset or handset. Mental functions including computing, composing, copying, compiling, analyzing, coordinating and communicating are essential. The employee is occasionally required to stand, walk and lift to approximately 10 pounds.
WORK ENVIRONMENT:
The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Extensive use of desktop computers is required. The noise level is that of a normal office environment.
DECLARATION
The Human Resources Department retains the sole rights and discretion to make change to this job description.