Job description

• Location: Remote • Department: Ascension Connections, Digital & Conversational Channels • Schedule: Days | Temporary Part-time #LI-Remote • Plan and conduct user-centered research (surveys, interviews, and usability tests) to uncover critical insights that elevate digital product experiences for patients and healthcare teams. • Analyze and synthesize qualitative and quantitative research data into actionable journey maps, service blueprints, and reports that directly guide product design decisions. • Evaluate and experiment with AI-driven research tools to refine research workflows, measure performance, and accelerate the product design lifecycle. • Present research findings and strategic recommendations to cross-functional partners in product, engineering, and design to align digital solutions with user needs. • Collaborate with design and technology teams to optimize digital accessibility (ADA compliance) and usability across Ascension’s software applications and digital products. Licensure / Certification / Registration: • Required Credential(s): None Required. Education: • High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Work Experience: • Currently enrolled in or recent graduate of a program in HCI, Human Factors, Interaction Design, Service Design, Anthropology, Sociology, or a related field (or equivalent completion of a non-collegiate design research program). • Practical coursework or hands-on experience in core UX research methods, including survey design, user interviews, usability testing, and research synthesis. Shape the future of healthcare by joining a collaborative, human-centered team dedicated to compassionate digital experiences. You will conduct user interviews, analyze research findings and assist in evaluating innovative AI tools.

Requirements

Must-haves

Location: Remote
Department: Ascension Connections, Digital & Conversational Channels
Schedule: Days | Temporary Part-time
Plan and conduct user-centered research (surveys, interviews, and usability tests) to uncover critical insights that elevate digital product experiences for patients and healthcare teams.
Analyze and synthesize qualitative and quantitative research data into actionable journey maps, service blueprints, and reports that directly guide product design decisions.
Evaluate and experiment with AI-driven research tools to refine research workflows, measure performance, and accelerate the product design lifecycle.
Present research findings and strategic recommendations to cross-functional partners in product, engineering, and design to align digital solutions with user needs.
Collaborate with design and technology teams to optimize digital accessibility (ADA compliance) and usability across Ascension’s software applications and digital products.
Required Credential(s): None Required.
Practical coursework or hands-on experience in core UX research methods, including survey design, user interviews, usability testing, and research synthesis.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibility

Platform: oracle-cloud
Effort: medium