Job description

The Wisconsin Market COO oversees market-wide operational performance, optimizes resources, advances process improvement initiatives, and fosters a culture of collaboration, innovation, and accountability. This leader builds strong partnerships across clinical, administrative, and support functions to enhance operational effectiveness, improve access and service delivery, strengthen financial sustainability, and deliver exceptional patient and colleague experiences. Strategic and Operational Leadership • Partner with market and enterprise leadership to develop and execute strategic priorities, operational plans, and performance objectives for the Wisconsin market. • Provide strategic oversight of market operations, ensuring alignment across facilities, service lines, and functional areas to achieve organizational goals. • Drive execution of market initiatives that advance growth, improve operational performance, strengthen service delivery, and support long-term sustainability. • Establish clear performance expectations and accountability measures to ensure achievement of operational, financial, and strategic objectives. • Evaluate industry trends, market dynamics, and emerging opportunities to inform strategic decisions and strengthen the market's competitive position. Financial Performance and Resource Optimization • Partner with finance and operational leaders to develop, manage, and monitor operating budgets, forecasts, and financial performance. • Drive accountability for financial results through effective expense management, productivity improvement, resource optimization, and operational efficiency. • Analyze performance metrics and financial trends to identify improvement opportunities, address performance gaps, and implement corrective actions. • Evaluate operational investments and business opportunities to ensure resources are aligned with strategic priorities and deliver sustainable value. Operational Excellence and Performance Improvement • Establish and monitor key performance indicators to evaluate operational effectiveness, measure progress, and drive continuous improvement. • Lead initiatives to optimize workflows, improve productivity, enhance resource utilization, and standardize operational practices across the market. • Partner with clinical, administrative, and support leaders to improve access, capacity, quality, safety, and the overall patient experience. • Identify and address operational barriers, manage competing priorities, and drive timely resolution of complex business challenges. Executive Partnership and Leadership Development • Collaborate with market and enterprise leadership to align operational priorities, support strategic decision-making, and advance organizational objectives. • Develop and empower operational leaders, fostering a high-performing leadership team focused on accountability, collaboration, and results. • Build effective partnerships across the organization to strengthen communication, support change management, and ensure consistent execution of market priorities. • Serve as a key liaison among market leadership, executive leadership, the Board of Directors, and external stakeholders, as appropriate. Compliance, Risk Management, and Organizational Effectiveness • Ensure market operations align with organizational policies, applicable regulatory requirements, accreditation standards, and compliance expectations. • Partner with clinical and operational leaders to advance quality, patient safety, service excellence, and risk mitigation. • Identify operational and business risks and implement strategies to strengthen organizational resilience and operational effectiveness. • Foster a culture of continuous improvement, innovation, and accountability while ensuring alignment with organizational standards and expectations. #le@der Licensure / Certification / Registration • Required Credential(s): • None Required. Education • Bachelor's degree with 10 years of applicable cumulative job specific experience required, with 5 of those years being in leadership/management. The Market Chief Operating Officer (COO) provides strategic and operational leadership for the Wisconsin market, driving operational excellence, financial performance, sustainable growth, and alignment with enterprise objectives. In partnership with market and enterprise leadership, this role translates strategic priorities into actionable operating plans, drives accountability for measurable results, and ensures operational strategies support the organization's mission, vision, and long-term success.

Requirements

Must-haves

Strategic and Operational Leadership
Partner with market and enterprise leadership to develop and execute strategic priorities, operational plans, and performance objectives for the Wisconsin market.
Provide strategic oversight of market operations, ensuring alignment across facilities, service lines, and functional areas to achieve organizational goals.
Drive execution of market initiatives that advance growth, improve operational performance, strengthen service delivery, and support long-term sustainability.
Establish clear performance expectations and accountability measures to ensure achievement of operational, financial, and strategic objectives.
Evaluate industry trends, market dynamics, and emerging opportunities to inform strategic decisions and strengthen the market's competitive position.
Financial Performance and Resource Optimization
Partner with finance and operational leaders to develop, manage, and monitor operating budgets, forecasts, and financial performance.
Drive accountability for financial results through effective expense management, productivity improvement, resource optimization, and operational efficiency.
Analyze performance metrics and financial trends to identify improvement opportunities, address performance gaps, and implement corrective actions.
Evaluate operational investments and business opportunities to ensure resources are aligned with strategic priorities and deliver sustainable value.
Operational Excellence and Performance Improvement
Establish and monitor key performance indicators to evaluate operational effectiveness, measure progress, and drive continuous improvement.
Lead initiatives to optimize workflows, improve productivity, enhance resource utilization, and standardize operational practices across the market.
Partner with clinical, administrative, and support leaders to improve access, capacity, quality, safety, and the overall patient experience.
Identify and address operational barriers, manage competing priorities, and drive timely resolution of complex business challenges.
Executive Partnership and Leadership Development
Collaborate with market and enterprise leadership to align operational priorities, support strategic decision-making, and advance organizational objectives.
Develop and empower operational leaders, fostering a high-performing leadership team focused on accountability, collaboration, and results.
Build effective partnerships across the organization to strengthen communication, support change management, and ensure consistent execution of market priorities.
Serve as a key liaison among market leadership, executive leadership, the Board of Directors, and external stakeholders, as appropriate.
Compliance, Risk Management, and Organizational Effectiveness
Ensure market operations align with organizational policies, applicable regulatory requirements, accreditation standards, and compliance expectations.
Partner with clinical and operational leaders to advance quality, patient safety, service excellence, and risk mitigation.

Nice-to-haves

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Platform: oracle-cloud
Effort: medium

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