NGS Help Desk Analyst I at STRATEGIC SYSTEMS INC

Job description

Indianapolis, IN Contract Apply Now Apply Now Apply Now BACK Job Details Job #9883 Job Title: NGS Help Desk Analyst I Work Location: Hybrid. IN - Indianapolis - 220 Virginia Avenue Indianapolis IN USA 46204 The candidates are expected to come into the office 1 day per week. 6 AM - 3:00 PM ET 8 AM - 5:00 PM ET There are no OT, weekends, or on-call requirements for this role. Hybrid (varies from 1-4 days/ week onsite) Full Time/Part Time: Full Time, 8 hours per day Number of Openings: 2 Start Date: 09/14/26 End Date: Contract only ends 03/01/2027 Type of Role (Contract, C2H or Perm): Contract Candidate Requirements • Top 3-5 Must-Have Skills: • Preferred Skills: - support of Virtual Machines - support of Dell Wyse devices - support of Microsoft o365 products - HDI certification preferred - experience using ITSM modules in ServiceNow • Additional Details: - basic troubleshooting skills, pw maintenance/reset - Analyst with 1-3 years experience minimum Job Description: Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes. Primary duties may include, but are not limited to: Handles basic technical problems via the telephone and resolves first line customer issues. Logs and manages calls while utilizing the correct procedures. Handles specialized functions including fulfillment and special projects. Make appropriate and timely referrals of any requests that cannot be immediately resolved. Requires Associate's degree or recognized trade certification; 1-2 years of personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background. 2-3 years customer service experience preferred. Understanding and use of SD tools preferred. Basic to intermediate technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management. Excellent oral, written and interpersonal communications skills required. Physical Requirements: The physical requirements for this office role include the ability to sit or stand for extended periods, typically up to 8 hours a day, and regularly operate standard office equipment such as computers and phones. Employees should be able to lift up to 15 pounds occasionally and frequently perform tasks that require typing, writing, and document handling. Effective verbal and written communication skills are necessary, along with adequate visual and auditory abilities to read materials and participate in meetings. EEOC Statement: Strategic Systems, Inc., and its affiliates, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We believe diversity drives innovation and we are dedicated to fostering a workplace that respects and values the contributions of all individuals. Discover What's Next Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Let's Co-Create Success Partner With Us Partner With Us Partner With Us • Home • Services • EDGE • About • Resources • Careers • Contact Let's Connect Reach Us Find Talent Partner With Us Job Seekers Join Us Find A Job Refer A Friend Head Office 475 Metro Place South Suite 450 Dublin, OH 43017 (855) 717-4774 VIEW OUR LOCATIONS Want More? Get insights, stories, and guidance delivered to your inbox. Thank you for joining our Newsletter! Oops! Something went wrong. Social © 2026 Strategic Systems Privacy Policy SMS Terms of Use General Terms of Use

Requirements

Must-haves

Indianapolis, IN
Apply Now Apply Now
Job Title: NGS Help Desk Analyst I
Work Location: Hybrid. IN - Indianapolis -
220 Virginia Avenue
Indianapolis
The candidates are expected to come into the office 1 day per week.
There are no OT, weekends, or on-call requirements for this role. Hybrid (varies from 1-4 days/ week onsite)
Full Time/Part Time: Full Time, 8 hours per day
Number of Openings: 2
Start Date: 09/14/26
End Date: Contract only ends 03/01/2027
Type of Role (Contract, C2H or Perm): Contract
Candidate Requirements
basic troubleshooting skills, pw maintenance/reset
Analyst with 1-3 years experience minimum
Discover What's Next
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Nice-to-haves

support of Virtual Machines
support of Dell Wyse devices
support of Microsoft o365 products
HDI certification preferred
experience using ITSM modules in ServiceNow

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium