Job description

OUR STORY Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. OUR STORY Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. ROLE OVERVIEW Technical Project Managers (TPMs) drive our clients’ success. They’re strong communicators and problem-solvers who combine project leadership with the technical know-how to get complex deployments across the finish line. At Pointr, our TPMs partner closely with clients and internal teams to deliver premier indoor technology solutions. They thrive in a fast-paced, collaborative environment where they’re empowered to take ownership and are excited to leverage cutting-edge technology to create the future of indoor experiences. You’ll lead multiple client projects from planning through deployment, working across client stakeholders and Pointr’s technical teams to keep projects moving and deliver a great client experience. This role also includes occasional travel (10–15%), primarily to support hardware installations and on-site client needs. CORE RESPONSIBILITIES - Own requirements gathering, project planning, implementation, and deployment support for global clients and partners - Support existing customers through upgrades, expansions, and additional product integrations - Work directly with clients and technical teams to identify and resolve mapping and wayfinding issues - Help commercial and technical stakeholders understand Pointr’s solutions and deployment process - Collaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applications - Investigate and troubleshoot hardware and software issues alongside Pointr’s delivery teams - Lead client status meetings and manage scope, timelines, and priorities across multiple concurrent deployments - Become an expert in Pointr’s product suite, helping clients get the most from our technology and bringing their feedback back to the product team - Communicate proactively and clearly, keeping clients informed throughout the delivery process MINIMUM QUALIFICATIONS - 5+ years of IT project management or technical consultancy experience in a hardware or software company - Demonstrated ability to thrive in a fast-paced environment, learning on the job while managing multiple concurrent projects - Experience leading customer-facing projects through delivery and ongoing support - A self-starter with working knowledge of Agile software development processes and a strong interest in learning about indoor location technology - Strong interpersonal and problem-solving skills, with the ability to build relationships with technical and commercial stakeholders - Process-oriented with strong attention to detail and a focus on continuous improvement PREFERRED QUALIFICATIONS - BS or MS degree in a relevant technology or management field (Computer Science is a plus) - Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project) - Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred WHAT WE OFFER? - Supportive, kind (no-ego), and smart team - Hybrid work (2 days being in the office is required) - International environment and inclusive culture - Competitive base salary and attractive stock options - Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations - Private health care (75%) and Dental - Company-sponsored parental leave - 18 days PTO, plus sick time + 12 holidays per year - 401(k) retirement scheme - Compensation: $105,00 - $120,000 Base + Bonus + Stock Options WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech. #LI-HYBRID Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us. WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Requirements

Must-haves

Technical Project Managers (TPMs) drive our clients’ success. They’re strong communicators and problem-solvers who combine project leadership with the technical know-how to get complex deployments across the finish line.
This role also includes occasional travel (10–15%), primarily to support hardware installations and on-site client needs.
Own requirements gathering, project planning, implementation, and deployment support for global clients and partners
Support existing customers through upgrades, expansions, and additional product integrations
Work directly with clients and technical teams to identify and resolve mapping and wayfinding issues
Help commercial and technical stakeholders understand Pointr’s solutions and deployment process
Collaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applications
Investigate and troubleshoot hardware and software issues alongside Pointr’s delivery teams
Lead client status meetings and manage scope, timelines, and priorities across multiple concurrent deployments
Become an expert in Pointr’s product suite, helping clients get the most from our technology and bringing their feedback back to the product team
Communicate proactively and clearly, keeping clients informed throughout the delivery process
5+ years of IT project management or technical consultancy experience in a hardware or software company
Demonstrated ability to thrive in a fast-paced environment, learning on the job while managing multiple concurrent projects
Experience leading customer-facing projects through delivery and ongoing support
A self-starter with working knowledge of Agile software development processes and a strong interest in learning about indoor location technology
Strong interpersonal and problem-solving skills, with the ability to build relationships with technical and commercial stakeholders

Nice-to-haves

BS or MS degree in a relevant technology or management field (Computer Science is a plus)
Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred
WHAT WE OFFER?
Supportive, kind (no-ego), and smart team
International environment and inclusive culture
Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
18 days PTO, plus sick time + 12 holidays per year

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagilejira

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

401(K)

Pto

Parental Leave