Job description

OUR STORY Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. OUR STORY Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. ROLE OVERVIEW We're looking for a Senior Account Manager to join the Events & Tradeshows team, owning our relationship with two flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth. This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes. Occasional travel to client sites every 2 months. WHAT YOU’LL DO - Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success. - Serve as the primary customer partner for adoption, value realization, renewals, and account growth. - Develop account strategies that align customer goals with Pointr's solutions and capabilities. - Build compelling value narratives by connecting product adoption and outcomes to business impact. - Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities. - Lead executive business reviews and strategic account discussions with senior stakeholders. - Proactively identify account risks and develop action plans to improve customer health. - Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences. - Partner with internal stakeholders to ensure successful delivery and continued customer growth. WHAT SUCCESS LOOKS LIKE - First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them. - 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway. - 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased. WHAT WE SEEK - 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments. - Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses. - Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers. - Experience supporting renewals, expansions, and customer growth initiatives. - Strong understanding of customer value, commercial outcomes, and account strategy. - Excellent communication and relationship-building skills. - Ability to collaborate effectively across technical, commercial, and operational teams. - Strong organizational skills with the ability to manage multiple priorities. - Professional fluency in English, both written and verbal. PREFERRED QUALIFICATIONS - Experience in enterprise SaaS, location technology, events, hospitality, or venue technology. - Experience managing complex customer implementations or multi-team delivery environments. - Familiarity with CRM, customer success, and project management platforms such as Monday or Jira. - Bachelor's degree preferred or equivalent professional experience. WHAT WE OFFER - A supportive, kind (no-ego), and smart team - International environment and inclusive culture - Competitive base salary, attractive stock options, and uncapped renewal commission - Private health care (75%) and Dental - Company-sponsored parental leave - 18 days PTO, plus sick time + 12 holidays per year - 401(k) retirement scheme COMPENSATION Base salary range: $120,000–$150,000 + $25-$50k bonus, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave. Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us. WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech. #LI-HYBRID Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us. WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Requirements

Must-haves

This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.
Occasional travel to client sites every 2 months.
Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
Develop account strategies that align customer goals with Pointr's solutions and capabilities.
Build compelling value narratives by connecting product adoption and outcomes to business impact.
Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
Lead executive business reviews and strategic account discussions with senior stakeholders.
Proactively identify account risks and develop action plans to improve customer health.
Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
Partner with internal stakeholders to ensure successful delivery and continued customer growth.
First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.
6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
Experience supporting renewals, expansions, and customer growth initiatives.
Strong understanding of customer value, commercial outcomes, and account strategy.
Excellent communication and relationship-building skills.

Nice-to-haves

Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
Experience managing complex customer implementations or multi-team delivery environments.
Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
Bachelor's degree preferred or equivalent professional experience.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aijira

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

401(K)

Pto

Parental Leave