Job description

Position Summary We are seeking an Epic-certified Client Systems Administrator with strong experience supporting Hyperspace Web (HSW), Interconnect, and MyChart infrastructure. The position is responsible for the configuration, availability, performance, and ongoing maintenance of these Epic client and web-server components. The successful candidate must have a minimum of three years of experience working as an Epic ECSA in a hospital environment. This is an infrastructure administration role, not primarily a MyChart application-build or workflow-configuration position. Key Responsibilities HSW administration: Maintain HSW server environments and configurations. Troubleshoot service availability, connectivity, and performance issues in partnership with application and infrastructure teams. Interconnect administration: Manage Interconnect environments, deployments, and service health. Coordinate with integration teams to investigate endpoint availability, connection failures, and web-service performance. MyChart infrastructure: Maintain the server-side components supporting MyChart. Coordinate changes and troubleshoot availability issues with MyChart application analysts, networking, and security teams. Web-platform operations: Administer supporting Windows Server and Internet Information Services (IIS) components. Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity. Change and release execution: Deploy approved updates across nonproduction and production environments. Prepare implementation plans, validate service health, and maintain rollback procedures. Reliability and incident management: Monitor infrastructure health, investigate recurring failures, automate operational checks, and maintain configuration records and support runbooks. Provide timely incident updates and coordinate vendor escalations. Required Qualifications At least three years of hands-on Epic ECSA experience at a hospital or health system, including responsibility for production client-system infrastructure. Current Epic ECSA certification covering Hyperspace Web and Interconnect. Demonstrated production administration and troubleshooting experience with all three priority areas: HSW, Interconnect, and MyChart infrastructure. Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts. Experience with Active Directory, virtualization, and PowerShell or comparable scripting for administrative automation. Ability to distinguish application, server, network, and database issues; coordinate troubleshooting across teams; and communicate clearly during service disruptions. Preferred Qualifications Epic ECSA MyChart certification and experience with F5 BIG-IP load balancing. Additional experience with Epic printing, Business Continuity Access, or other ECSA components is beneficial. Experience with cloud and automation also a plus. Support Expectations; Participate in a scheduled on-call rotation and perform approved after-hours maintenance. Coordinate changes to patient-facing and clinician-facing services with the appropriate operational owners, and follow established security and change-control procedures. #LI-DB1 #LI-Remote Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $99,704.00/year in our lowest geographic market up to 146,270.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. About Rackspace Technology Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Must-haves

HSW administration: Maintain HSW server environments and configurations. Troubleshoot service availability, connectivity, and performance issues in partnership with application and infrastructure teams.
Interconnect administration: Manage Interconnect environments, deployments, and service health. Coordinate with integration teams to investigate endpoint availability, connection failures, and web-service performance.
MyChart infrastructure: Maintain the server-side components supporting MyChart. Coordinate changes and troubleshoot availability issues with MyChart application analysts, networking, and security teams.
Web-platform operations: Administer supporting Windows Server and Internet Information Services (IIS) components. Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity.
Change and release execution: Deploy approved updates across nonproduction and production environments. Prepare implementation plans, validate service health, and maintain rollback procedures.
At least three years of hands-on Epic ECSA experience at a hospital or health system, including responsibility for production client-system infrastructure.
Current Epic ECSA certification covering Hyperspace Web and Interconnect.
Demonstrated production administration and troubleshooting experience with all three priority areas: HSW, Interconnect, and MyChart infrastructure.
Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts.
Experience with Active Directory, virtualization, and PowerShell or comparable scripting for administrative automation.
Ability to distinguish application, server, network, and database issues; coordinate troubleshooting across teams; and communicate clearly during service disruptions.

Nice-to-haves

#LI-DB1 #LI-Remote
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