Job description

Position Summary We are seeking an Epic-certified Clarity/Caboodle Administrator to maintain the database platforms and data-loading processes supporting Epic reporting and analytics. This position focuses on platform administration, database performance, and reliable extract, transform, and load (ETL) operations—not primarily report writing or dashboard development. The successful candidate must have a minimum of three years of experience working as a Clarity/Caboodle administrator in a hospital environment, with hands-on administration of both platforms. Key Responsibilities • Platform administration: Maintain production and nonproduction Clarity and Caboodle environments, including configuration, upgrades, patching, and coordinated environment refreshes. • ETL operations: Schedule, monitor, and troubleshoot Clarity extracts and Caboodle ETL processes. Investigate failed or delayed jobs, manage dependencies, and communicate data-availability impacts to reporting teams. • Database performance: Monitor database growth and workload performance. Maintain appropriate indexes and statistics, investigate resource bottlenecks, and coordinate tuning with database and infrastructure teams. • Data protection and access: Maintain database access controls and service accounts, validate backups and restores, and participate in disaster recovery testing. • Release and data validation: Assess the operational impact of Epic updates and schema changes. Coordinate testing with reporting developers and validate successful data loads following maintenance or upgrades. • Operational improvement: Maintain ETL runbooks, configuration documentation, and recovery procedures. Automate routine checks, track recurring failures, and implement improvements to data-delivery reliability. Required Qualifications • At least three years of hands-on Clarity/Caboodle administration experience at a hospital or health system, including production support of both platforms. Report-development experience alone does not satisfy this requirement. • Current Epic certification in Clarity Administration and Caboodle Administration. • Demonstrated experience managing Clarity extracts and Caboodle ETL workflows, including failure recovery, troubleshooting, and validation of completed loads. • Strong SQL skills and practical experience administering Microsoft SQL Server environments, including jobs, permissions, performance monitoring, and backup/recovery. • Experience with Clarity Console, Caboodle administration tools, and SQL Server Integration Services (SSIS) where used in the supported environment. • Strong analytical, documentation, and communication skills, with the ability to explain data-loading issues and reporting impacts to both technical and operational stakeholders. Preferred Qualifications • Experience supporting large hospital reporting environments; familiarity with downstream business intelligence tools; and a record of improving ETL reliability, runtime, or administrative efficiency. • Experience with cloud and automation also a plus. #LI-DB1 #LI-Remote Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $132,149.00/year in our lowest geographic market up to 193,856.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. About Rackspace Technology Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Must-haves

The successful candidate must have a minimum of three years of experience working as a Clarity/Caboodle administrator in a hospital environment, with hands-on administration of both platforms.
Platform administration: Maintain production and nonproduction Clarity and Caboodle environments, including configuration, upgrades, patching, and coordinated environment refreshes.
ETL operations: Schedule, monitor, and troubleshoot Clarity extracts and Caboodle ETL processes. Investigate failed or delayed jobs, manage dependencies, and communicate data-availability impacts to reporting teams.
Database performance: Monitor database growth and workload performance. Maintain appropriate indexes and statistics, investigate resource bottlenecks, and coordinate tuning with database and infrastructure teams.
Data protection and access: Maintain database access controls and service accounts, validate backups and restores, and participate in disaster recovery testing.
Release and data validation: Assess the operational impact of Epic updates and schema changes. Coordinate testing with reporting developers and validate successful data loads following maintenance or upgrades.
Operational improvement: Maintain ETL runbooks, configuration documentation, and recovery procedures. Automate routine checks, track recurring failures, and implement improvements to data-delivery reliability.
Current Epic certification in Clarity Administration and Caboodle Administration.
Demonstrated experience managing Clarity extracts and Caboodle ETL workflows, including failure recovery, troubleshooting, and validation of completed loads.
Strong SQL skills and practical experience administering Microsoft SQL Server environments, including jobs, permissions, performance monitoring, and backup/recovery.
Experience with Clarity Console, Caboodle administration tools, and SQL Server Integration Services (SSIS) where used in the supported environment.
Strong analytical, documentation, and communication skills, with the ability to explain data-loading issues and reporting impacts to both technical and operational stakeholders.

Nice-to-haves

Experience supporting large hospital reporting environments; familiarity with downstream business intelligence tools; and a record of improving ETL reliability, runtime, or administrative efficiency.
Experience with cloud and automation also a plus.
#LI-DB1 #LI-Remote
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