Job description

Position Summary We are seeking an experienced, Epic-certified Operational Database Administrator to maintain the reliability, performance, and recoverability of Epic’s operational database environments. This hands-on role supports production and nonproduction databases on InterSystems IRIS and works closely with infrastructure teams, Epic application teams, and vendor support. The successful candidate must have a minimum of three years of experience working as an Epic ODBA in a hospital environment, including direct responsibility for live production systems. Key Responsibilities • Database administration: Install, configure, maintain, and support Epic operational database environments, including production, testing, training, and disaster recovery. Execute approved environment refreshes and routine maintenance. • Monitoring and performance: Investigate database growth, resource constraints, storage performance, and system alerts. Use Epic monitoring tools, including System Pulse and RedAlert, to identify and resolve problems before they disrupt operations. • Backup and recovery: Maintain and validate database backups, journaling, and recovery procedures. Participate in high-availability and disaster recovery testing, including documented failover and restoration exercises. • Upgrades and changes: Implement Epic upgrades, database updates, and maintenance changes through approved change-management processes, with documented testing, validation, and rollback procedures. • Incident resolution: Diagnose production issues, coordinate escalations with Epic and InterSystems, and provide clear updates on impact, restoration progress, and corrective actions. • Operational improvement: Automate repeatable administrative tasks, maintain configuration documentation and runbooks, and partner with infrastructure teams on capacity planning and recurring-problem elimination. Required Qualifications • At least three years of hands-on Epic ODBA experience at a hospital or health system. General database administration or other healthcare IT experience alone does not satisfy this requirement. • Current Epic Operational Database Administration certification, with applicable continuing education and release-related requirements maintained. • Practical experience administering InterSystems IRIS databases supporting Epic, including performance troubleshooting, backup validation, and recovery. • Working proficiency with Linux/Unix administration and shell scripting, together with experience using Epic monitoring and administrative tools. • Demonstrated experience supporting production incidents and executing controlled maintenance in a hospital environment. • Strong documentation, communication, and prioritization skills, with the ability to work independently and collaborate across technical teams. Preferred Qualifications Experience with large, multisite hospital environments; participation in an Epic implementation or major upgrade; and experience improving administrative processes through automation. Experience with cloud and automation also a plus. Support Expectations Participate in a scheduled on-call rotation and support planned after-hours maintenance, upgrades, and recovery exercises. Follow organizational security, patient-data protection, incident-management, and change-control requirements. #LI-DB1 #LI-Remote Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $108,253.00/year in our lowest geographic market up to 158,733.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. About Rackspace Technology Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Must-haves

The successful candidate must have a minimum of three years of experience working as an Epic ODBA in a hospital environment, including direct responsibility for live production systems.
Backup and recovery: Maintain and validate database backups, journaling, and recovery procedures. Participate in high-availability and disaster recovery testing, including documented failover and restoration exercises.
Upgrades and changes: Implement Epic upgrades, database updates, and maintenance changes through approved change-management processes, with documented testing, validation, and rollback procedures.
Incident resolution: Diagnose production issues, coordinate escalations with Epic and InterSystems, and provide clear updates on impact, restoration progress, and corrective actions.
Operational improvement: Automate repeatable administrative tasks, maintain configuration documentation and runbooks, and partner with infrastructure teams on capacity planning and recurring-problem elimination.
At least three years of hands-on Epic ODBA experience at a hospital or health system. General database administration or other healthcare IT experience alone does not satisfy this requirement.
Current Epic Operational Database Administration certification, with applicable continuing education and release-related requirements maintained.
Practical experience administering InterSystems IRIS databases supporting Epic, including performance troubleshooting, backup validation, and recovery.
Working proficiency with Linux/Unix administration and shell scripting, together with experience using Epic monitoring and administrative tools.
Demonstrated experience supporting production incidents and executing controlled maintenance in a hospital environment.
Strong documentation, communication, and prioritization skills, with the ability to work independently and collaborate across technical teams.

Nice-to-haves

Support Expectations
#LI-DB1 #LI-Remote
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