Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Tech Lead, Sales Technology is a hands-on technical leader responsible for designing, developing, integrating, and governing Salesforce-based capabilities that support the GB360 Sales platform and broader Sales Technology ART. This role partners with product, architecture, functional analysts, developers, QA, DevSecOps, vendors, and business stakeholders to deliver secure, scalable, maintainable solutions across Salesforce and connected enterprise systems. The role requires Salesforce technical depth and the ability to lead implementation through SAFe delivery while improving quality, platform stability, and internal engineering capability. • Lead technical design and development for GB360 Sales capabilities on Salesforce.com , ensuring feasible, secure, scalable, and maintainable solutions. • Create and review solution designs, technical specifications, integration designs, data flows, component designs, and release-ready engineering artifacts. • Lead hands-on Salesforce development and configuration decisions across Apex, Lightning Web Components, Flows, APIs, data model, security model, and platform automation as appropriate. • Partner with Product Owners, Product Managers, Functional Analysts, Solution Architects, QA, and DevSecOps to translate business capabilities into technical stories, estimates, design options, and delivery plans. • Design and guide integrations connecting GB360 Sales with enterprise platforms such as US Data Hub, Seismic, underwriting, pricing, MetIQ, Teams/Outlook, Power Automate, and other Sales Technology ecosystem components. • Lead peer reviews of solution designs, configuration, code, test approach, and release artifacts to ensure Salesforce and enterprise engineering best practices are followed. • Support SAFe delivery ceremonies, including PI Planning, backlog refinement, sprint planning, demos, dependency management, release planning, and production readiness reviews. • Guide development teams and vendor partners, including reviewing technical work products, resolving design issues, and mentoring engineers and configurators on Salesforce patterns and platform guardrails. • Lead incident analysis, defect triage, performance tuning, platform stability improvements, technical debt remediation, and production support readiness for complex GB360 Sales capabilities. • Evaluate Salesforce Einstein-enabled features and approved AI-assisted CRM patterns where they improve seller productivity, prioritization, recommendations, workflow automation, and user adoption. • Maintain awareness of Salesforce platform releases, limits, security requirements, integration options, and emerging Sales Technology patterns that could improve GB360 outcomes. • 5+ years of software engineering experience designing and building enterprise-scale applications, platforms, or CRM solutions. • Extensive Salesforce implementation experience with hands-on technical delivery across Sales Cloud or comparable Salesforce CRM capabilities. • Experience designing and delivering Salesforce platform solutions. • Experience designing integrations using REST/SOAP/Bulk APIs, event-based patterns, middleware, ETL/ELT, data virtualization, or enterprise integration platforms. • Experience leading technical design, development, peer review, testing readiness, and implementation for complex features or product increments. • Experience working in Agile or SAFe delivery, including story estimation, backlog refinement, PI/sprint planning, demos, and release readiness. • Ability to translate ambiguous business needs into clear technical options, design tradeoffs, implementation plans, and risk/issue recommendations. • Strong communication, facilitation, stakeholder management, problem-solving, and mentoring skills across business, technology, vendor, and distributed delivery teams. • Bachelor degree in Computer Science, Information Systems, Engineering, or equivalent work experience. • Salesforce Platform Developer I/II, Salesforce Administrator, Sales Cloud Consultant, Application Architect, or equivalent Salesforce certification. • Experience with Salesforce Apex, Lightning Web Components or Aura, Flows, SOQL/SOSL, data model design, security model concepts, APIs, and Salesforce platform limits. • Working knowledge of DevSecOps, CI/CD, source control, deployment pipelines, automated testing, secure coding, monitoring, and production support practices. • Experience with Salesforce Einstein, CRM Analytics, Salesforce Connect, external objects, managed packages, Agentforce or other Salesforce AI-assisted capabilities. • Experience with AutoRabit, Azure DevOps, Git, SFDX, Copado, Jenkins, or comparable Salesforce release and DevOps tooling. • Experience with Seismic, US Data Hub, MetIQ, underwriting, pricing, marketing automation, or sales enablement integrations. • Experience in insurance, group benefits, commercial sales, broker/customer platforms, or enterprise CRM transformation. • SAFe for Teams, SAFe Scrum Master, Azure, MuleSoft, or integration architecture certification. #LI-WRAPJOB The expected salary range for this position is $122,950 - $181,800. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here . About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Requirements

Must-haves

Lead technical design and development for GB360 Sales capabilities on Salesforce.com , ensuring feasible, secure, scalable, and maintainable solutions.
Create and review solution designs, technical specifications, integration designs, data flows, component designs, and release-ready engineering artifacts.
Lead hands-on Salesforce development and configuration decisions across Apex, Lightning Web Components, Flows, APIs, data model, security model, and platform automation as appropriate.
Partner with Product Owners, Product Managers, Functional Analysts, Solution Architects, QA, and DevSecOps to translate business capabilities into technical stories, estimates, design options, and delivery plans.
Design and guide integrations connecting GB360 Sales with enterprise platforms such as US Data Hub, Seismic, underwriting, pricing, MetIQ, Teams/Outlook, Power Automate, and other Sales Technology ecosystem components.
Lead peer reviews of solution designs, configuration, code, test approach, and release artifacts to ensure Salesforce and enterprise engineering best practices are followed.
Support SAFe delivery ceremonies, including PI Planning, backlog refinement, sprint planning, demos, dependency management, release planning, and production readiness reviews.
Guide development teams and vendor partners, including reviewing technical work products, resolving design issues, and mentoring engineers and configurators on Salesforce patterns and platform guardrails.
Lead incident analysis, defect triage, performance tuning, platform stability improvements, technical debt remediation, and production support readiness for complex GB360 Sales capabilities.
Evaluate Salesforce Einstein-enabled features and approved AI-assisted CRM patterns where they improve seller productivity, prioritization, recommendations, workflow automation, and user adoption.
Maintain awareness of Salesforce platform releases, limits, security requirements, integration options, and emerging Sales Technology patterns that could improve GB360 outcomes.
5+ years of software engineering experience designing and building enterprise-scale applications, platforms, or CRM solutions.
Extensive Salesforce implementation experience with hands-on technical delivery across Sales Cloud or comparable Salesforce CRM capabilities.
Experience designing and delivering Salesforce platform solutions.
Experience designing integrations using REST/SOAP/Bulk APIs, event-based patterns, middleware, ETL/ELT, data virtualization, or enterprise integration platforms.
Experience leading technical design, development, peer review, testing readiness, and implementation for complex features or product increments.
Experience working in Agile or SAFe delivery, including story estimation, backlog refinement, PI/sprint planning, demos, and release readiness.
Ability to translate ambiguous business needs into clear technical options, design tradeoffs, implementation plans, and risk/issue recommendations.
Strong communication, facilitation, stakeholder management, problem-solving, and mentoring skills across business, technology, vendor, and distributed delivery teams.
Bachelor degree in Computer Science, Information Systems, Engineering, or equivalent work experience.
Salesforce Platform Developer I/II, Salesforce Administrator, Sales Cloud Consultant, Application Architect, or equivalent Salesforce certification.
Experience with Salesforce Apex, Lightning Web Components or Aura, Flows, SOQL/SOSL, data model design, security model concepts, APIs, and Salesforce platform limits.
Working knowledge of DevSecOps, CI/CD, source control, deployment pipelines, automated testing, secure coding, monitoring, and production support practices.
Experience with Salesforce Einstein, CRM Analytics, Salesforce Connect, external objects, managed packages, Agentforce or other Salesforce AI-assisted capabilities.

Nice-to-haves

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Application prep

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Keywords to mirror

airestagileci/cdazurescrum

Platform: avature
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness