Client Relations Account Executive II at LoanCare

Job description

We are seeking to fill the role of Account Executive II. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. • Oversee and maintain all aspects of the client relationship. • Maintain client satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc. • Serve as main point-of-contact for client inquiries and concerns. • Understand each client’s business; speak about all aspects of servicing; understand the industry and best practices. • Train and implement new staff members within client’s shop. • Utilize resources internally/externally (e.g., agency guides, HUD, etc.) to stay informed on industry news and changes affecting client. • Provide monthly business review for client on trends, SLAs, etc. • Research, resolve, and report client problems and inquiries; ensure prompt responses to client. • Ensure prompt updates to client or representative through final problem resolution/completion of client deliverable. • Evaluate and assess reports for trending and tracking client concerns/inquiries and response times to clients • All other duties as assigned. Required Skills and Qualifications • High School Diploma or equivalent. • 3+ years of experience in mortgage servicing or mortgage banking. • 3+ years of customer service experience. • Proficient knowledge of LPS/MSP systems. • Proficient knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint). • Proficient negotiation and mediation skills. • Proficient vendor/client management and communication skills. • Proficient analytical, problem-solving, research, interpretive, and decision-making skills. • Detail-oriented with the ability to successfully manage multiple priorities and effectively meet deadlines. • Ability to work in a fast-paced environment Desired Skills and Qualifications • Knowledge of GSE, HUD, VA, and GNMA guides. • Mortgage default experience. Total Rewards LoanCare’s Total Rewards Package offers a compr eh ensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance • Time Off: Paid holidays, vacation, and sick leave • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being • Employee Recognition: Programs that celebrate achievements and milestones • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $58,700 - $98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: • A culture that helps you thrive, with resources and support to fuel your growth • Flexibility to work remotely, while staying connected through virtual engagement • Opportunities to make a real impact in an industry that touches millions of lives • If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands • Sitting up to 90% of the time • Walking and standing up to 10% of the time • Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. #LI-KM1

Requirements

Must-haves

We are seeking to fill the role of Account Executive II. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
• Oversee and maintain all aspects of the client relationship.
• Maintain client satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc.
• Serve as main point-of-contact for client inquiries and concerns.
• Understand each client’s business; speak about all aspects of servicing; understand the industry and best practices.
• Train and implement new staff members within client’s shop.
• Utilize resources internally/externally (e.g., agency guides, HUD, etc.) to stay informed on industry news and changes affecting client.
• Provide monthly business review for client on trends, SLAs, etc.
• Research, resolve, and report client problems and inquiries; ensure prompt responses to client.
• Ensure prompt updates to client or representative through final problem resolution/completion of client deliverable.
• Evaluate and assess reports for trending and tracking client concerns/inquiries and response times to clients
• All other duties as assigned.
Required Skills and Qualifications
• High School Diploma or equivalent.
• 3+ years of experience in mortgage servicing or mortgage banking.
• 3+ years of customer service experience.
• Proficient knowledge of LPS/MSP systems.
• Proficient knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint).
• Proficient negotiation and mediation skills.
• Proficient vendor/client management and communication skills.
• Proficient analytical, problem-solving, research, interpretive, and decision-making skills.
• Detail-oriented with the ability to successfully manage multiple priorities and effectively meet deadlines.
• Ability to work in a fast-paced environment
Desired Skills and Qualifications

Nice-to-haves

None flagged.

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Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Wellness