Sr. People Operations Specialist at Applied Systems

Job description

Team: People Operations Salary Range: 80,000 - 100,000 USD Location: Remote within the United States Opportunity for Impact Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do. We’re looking for a Sr. People Operations Specialist to join our People Operations team and play a key role in driving operational excellence through process improvement, automation, and scalable solutions. This role will champion continuous improvement, influence stakeholders across the business, and help scale People Operations for future growth. What You’ll Do • Own, execute, and optimize People Operations processes across the employee lifecycle, including onboarding, job and compensation changes, and offboarding. • Identify and implement process improvements, automation opportunities, and self-service solutions that enhance efficiency and employee experience. • Partner cross-functionally with Recruiting, HR Business Partners, Payroll, IT, Legal, Finance, HRIS, and vendors to deliver consistent, high-quality HR services. • Create and maintain process documentation, knowledge base content, training materials, workflows, and audit-ready controls. • Serve as a senior point of contact for employee questions and complex escalations. • Lead operational improvement initiatives, analyze service trends, and drive adoption of new processes, tools, and ways of working. What We’re Looking For • 5+ years of experience in Human Resources, People Operations, HR Operations, Shared Services, or a related field. • Proven experience improving operational processes, simplifying workflows, and maintaining process documentation. • Strong analytical, problem-solving, organizational, and communication skills with the ability to manage multiple priorities. • Experience collaborating with cross-functional stakeholders and driving process improvements in a fast-paced environment. Bonus points if you also have: • Experience supporting a high-growth or rapidly evolving organization. • Experience with audits, compliance activities, or third-party vendor management. • Familiarity with HR technology platforms, self-service solutions, automation tools, workflow optimization, or RPA. Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply. Why You’ll Like Working on Team Applied The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible. You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success. How We’ll Support You We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work: • Medical, Dental, and Vision Coverage • Holiday and Vacation Time • Health & Wellness Days • A Bonus Day for Your Birthday Compensation Transparency Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission). Your Security Matters Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers. Background Checks Employment is contingent upon successful completion of applicable pre-employment background checks and verification processes. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote #LI-US

Requirements

Must-haves

Team: People Operations
Location: Remote within the United States
Opportunity for Impact
What You’ll Do
Own, execute, and optimize People Operations processes across the employee lifecycle, including onboarding, job and compensation changes, and offboarding.
Identify and implement process improvements, automation opportunities, and self-service solutions that enhance efficiency and employee experience.
Partner cross-functionally with Recruiting, HR Business Partners, Payroll, IT, Legal, Finance, HRIS, and vendors to deliver consistent, high-quality HR services.
Create and maintain process documentation, knowledge base content, training materials, workflows, and audit-ready controls.
Serve as a senior point of contact for employee questions and complex escalations.
Lead operational improvement initiatives, analyze service trends, and drive adoption of new processes, tools, and ways of working.
What We’re Looking For
5+ years of experience in Human Resources, People Operations, HR Operations, Shared Services, or a related field.
Proven experience improving operational processes, simplifying workflows, and maintaining process documentation.
Strong analytical, problem-solving, organizational, and communication skills with the ability to manage multiple priorities.
Experience collaborating with cross-functional stakeholders and driving process improvements in a fast-paced environment.
Experience supporting a high-growth or rapidly evolving organization.
Experience with audits, compliance activities, or third-party vendor management.
Familiarity with HR technology platforms, self-service solutions, automation tools, workflow optimization, or RPA.
Why You’ll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.
You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We’ll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:

Nice-to-haves

A Bonus Day for Your Birthday

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Wellness