Job description

Business Analyst Unlock your potential by joining a dynamic team dedicated to delivering innovative customer service solutions. As a Business Analyst specializing in Salesforce Service Cloud, you will play a pivotal role in shaping scalable, efficient, and impactful support systems. Your expertise will drive the analysis, design, and enhancement of critical customer service processes, working collaboratively with cross-functional teams to transform business needs into effective technological solutions. If you thrive in fast-paced environments and are passionate about leveraging data and technology to optimize outcomes, this opportunity is tailored for you.** Required Skills: 8+ years of Business Analyst experience supporting business systems and technology initiatives Proven experience with Salesforce Service Cloud or similar CRM/service platforms Hands-on Salesforce configuration and business analysis expertise Strong problem-solving, analytical, and organizational skills Data-driven mindset with decision-making skills Experience working within Agile environments utilizing Jira Effective communication and stakeholder management capabilities Ability to quickly learn new processes and work independently Nice to Have Skills: Deep understanding of Salesforce Case Management, workflows, reporting, and automation Experience supporting Salesforce enhancements, automation, and process improvements Familiarity with leveraging AI tools for business analysis productivity Coding or scripting knowledge related to Salesforce data tools Certified Salesforce Administrator or related certifications Preferred Education and Experience: Bachelor’s degree in Business, Information Systems, Computer Science, or related field Extensive experience in business process analysis, requirement gathering, and solution documentation Other Requirements: Hybrid work environment with 3 days onsite in San Jose, CA Availability to start ASAP Experience supporting fast-moving projects with multiple priorities Ability to engage with Salesforce development and QA teams throughout the project lifecycle Join us to influence the future of customer service solutions with your expertise and innovative approach!

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agilejiraai

Platform: careers-page
Effort: medium