Job description

WE'RE LUMA HEALTH. Needing healthcare can be hard — getting care shouldn’t be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Sales Engineer What YOU will do at Luma Health: Inspire confidence in Luma Customers and Prospects by creating emotional resonance & “Aha” Moments in the sales process Persuade & Present the art of possible Create the “spark”, be the change agent in deals by recommending winning solutions Demonstrate with confidence, leverage empathy to create confidence during deal cycle Built personal rapport buyers at all levels Have confidence to challenge the status quo & de-position competitors Engage with healthcare organizations to understand their technical requirements and challenges. Provide technical guidance and support to the sales team in understanding and addressing customer needs. Conduct product demonstrations and presentations to showcase the value proposition of our solutions. Assist in the development of customized solutions tailored to meet the unique requirements of healthcare clients. Collaborate with the product development team to ensure seamless integration of our solutions with existing healthcare systems. Work closely with the sales, marketing, and product development teams to ensure a cohesive and effective go-to-market strategy. Collaborate with key stakeholders to gather feedback and continuously improve our offerings. Who You Are: 5+ years of experience as a Sales Engineer in healthcare technology In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences Experience responding to RFPs and RFIs independently Strong discovery skills with the ability to map current-state workflows and connect pain points to product value Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work Bachelor's degree or equivalent combination of education and experience Previous experience in a startup or high-growth SaaS environment preferred Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Luma also include target bonus + stock options + benefits (including medical, dental, and vision.) Base Pay Range: $120,000—$140,000 USD Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to careers@lumahealth.io.

Requirements

Must-haves

WE'RE LUMA HEALTH.
Needing healthcare can be hard — getting care shouldn’t be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
Sales Engineer
Inspire confidence in Luma Customers and Prospects by creating emotional resonance & “Aha” Moments in the sales process
Persuade & Present the art of possible
Create the “spark”, be the change agent in deals by recommending winning solutions
Demonstrate with confidence, leverage empathy to create confidence during deal cycle
Built personal rapport buyers at all levels
Have confidence to challenge the status quo & de-position competitors
Engage with healthcare organizations to understand their technical requirements and challenges.
Provide technical guidance and support to the sales team in understanding and addressing customer needs.
Conduct product demonstrations and presentations to showcase the value proposition of our solutions.
Assist in the development of customized solutions tailored to meet the unique requirements of healthcare clients.
Collaborate with the product development team to ensure seamless integration of our solutions with existing healthcare systems.
Work closely with the sales, marketing, and product development teams to ensure a cohesive and effective go-to-market strategy.
Collaborate with key stakeholders to gather feedback and continuously improve our offerings.
5+ years of experience as a Sales Engineer in healthcare technology
In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity
Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms
Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes
Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences

Nice-to-haves

Previous experience in a startup or high-growth SaaS environment preferred

Application prep

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Keywords to mirror

goapiai

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Wellness