The Director of Business Development (DBD) is responsible for the overall management and direction for sales and business development in assigned office(s). The DBD implements and carries out the sales initiatives set forth by the Area Director of Operations (ADO). In this role, you will report to the Regional VP and GM of Long Term Care Division (RVPGM).
Duties/Responsibilities:
Responsible for expanding business while consistently achieving customer satisfaction with existing and potential client/partners and maintaining positive relationships with internal and external customers
Focus on developing local Community Relations Managers (CRM)
Develops and guides the Family Navigators (FN) In collaboration with the local Director of Operations (DOO)
Collaborates with the local DO on sales goals and activities
Responsible for generating sales to meet and exceed assigned goals and quotas/productivity
Understands and promotes the Compliance Plan and the HIPAA Plan within areas of responsibility
Functions within multiple work teams in the organization to promote win-win solutions
Collaborates/communicates successfully with multiple internal and external departments/businesses
Takes initiative to creatively find new untapped sources of business while following applicable state and federal guidelines
Finds new prospective customers, presents business ideas to them and converts them into clients
Plans/approaches/pitches and works with the team to develop proposals that speaks to the client’s needs, concerns and objectives
Follows company policy on complaint process
Submits weekly progress reports to DOO which tracks/records activity on accounts and liaison development using appropriate technology
Works successfully with local DOO to create new corporate partnerships to ensure financial growth; responsible for credentialing these businesses
Identifies proactively marketing and education issues, considers decision alternatives and proposed best available solution for complex problems
Secures/maintains agreements with vendors in collaboration with the DOO
Attends industry functions as assigned and provides feedback and information on market and creative trends and implements where necessary
Removes barriers that might interfere with team participation and performance for assigned team(s)
Consistently achieves customer satisfaction with existing clients/partners
Responsible for CRM orientation/probation, evaluations, productivity and progressions of sales force within the local branch
Ensures recruitment of qualified sales staff and participates in the hiring process
Sets and manages performance goals, quotas and career paths for self and for direct reports
Collaborates and strategizes with DOO for growth opportunities and focus
Leads networking and relationship building efforts with referral sources, potential referral sources and Director of Nursing (DON)
Plans/participates in weekly, quarterly and annual sales meetings
Reviews daily/weekly/monthly sales numbers using appropriate technology and acts upon data
Participates in the Performance Improvement process especially the Annual Program Evaluation as regards strategic planning and the business plan
Develops an Annual Business Plan for the branch office in collaboration with the DOO
Submits reports/documentation within required timeframes
Maintains confidentiality of agency, employee and patient matters
Creates and disseminates sales collaterals after educating staff
Promotes the Agency mission, vision, goals, and philosophy within the community
Performs other duties as assigned
Required Skills/Abilities/Knowledge: Excellent verbal and written communication skills required
Able to communicate effectively with all levels of authority
Computer knowledge (preferred)
Able to function independently, problem solve to help move the area forward in the market
Able to lead staff during high growth mode and bring team to maximum potential
Able to handle stressful situations and deadlines
Knowledge of home care reimbursement and Medicare/Medicaid/insurance criteria required
Knowledge of other providers in the region and their reimbursement
Proven performance as a sales leader and team builder
Able to demonstrate excellent facilitation skills when managing projects or teams
Travel may be required
Education/Experience/Licenses/Certifications:
Three to five years of management and sales/marketing experience in home care or a related healthcare field
BA/BS degree (preferred)
Physical Requirements: You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. The duties and responsibilities herein describe the general nature and level of work required. They are not intended to be construed as a complete list of all duties, responsibilities and skills required to meet requirements for this position.
Requires the ability to write, dictate or use a keyboard to communicate directives
Utilizes proper body mechanics in multiple environments
Requires the ability to function in multiple environments due to travel requirements
FLSA Status : Exempt
EEO Status : First/Mid-Level Officials and Managers
Benefits Perks of Joining the Team Select Family Medical, Dental, and Vision Insurance
Paid Time Off and Paid Sick Time
401(k)
Referral Program
Pay Range: $80,000 / salary
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.