Job description

• High-growth environment with strong career advancement potential. • Collaborative culture focused on customer success and continuous improvement. About Our Client Our client is a rapidly growing leader in the custom packaging and printing industry, partnering with emerging and established consumer brands to deliver innovative, high-quality packaging solutions. Known for its entrepreneurial culture, customer-first approach, and commitment to sustainability, the company offers employees the opportunity to make a direct impact while growing their careers in a fast-paced, collaborative environment. Job Description What You'll Do • Manage and grow a portfolio of existing customer accounts. • Conduct regular customer touch points, business reviews, and proactive outreach. • Drive customer retention and identify opportunities for upselling and cross-selling products and services. • Partner with internal teams including operations, customer service, production, scheduling, and quality to ensure customer satisfaction. • Handle customer inquiries, service issues, and escalations while providing timely resolutions. • Educate customers on new products, solutions, and best practices. • Maintain accurate CRM records and track account activity. • Support customers through product launches, forecasting discussions, and strategic growth initiatives MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. The Successful Applicant What We're Looking For • 2-4 years of account management, customer success, inside sales, or client-facing relationship management experience. • Strong ability to build relationships and influence stakeholders at multiple levels. • Excellent communication, organization, and problem-solving skills. • Experience managing multiple accounts and priorities simultaneously. • Customer-first mindset with a proactive approach to identifying opportunities and resolving challenges. • Experience using CRM platforms such as Salesforce or similar systems. • Bachelor's degree preferred What's on Offer • Opportunity to work with growing consumer brands and innovative products • High-growth environment with strong career advancement potential. • Collaborative environment focused on customer success and continuous improvement. • Clear pathway for growth into senior-level account management positions based on performance

Requirements

Must-haves

High-growth environment with strong career advancement potential.
Collaborative culture focused on customer success and continuous improvement.
What You'll Do • Manage and grow a portfolio of existing customer accounts.
Conduct regular customer touch points, business reviews, and proactive outreach.
Drive customer retention and identify opportunities for upselling and cross-selling products and services.
Partner with internal teams including operations, customer service, production, scheduling, and quality to ensure customer satisfaction.
Handle customer inquiries, service issues, and escalations while providing timely resolutions.
Educate customers on new products, solutions, and best practices.
Maintain accurate CRM records and track account activity.
Support customers through product launches, forecasting discussions, and strategic growth initiatives
The Successful Applicant
What We're Looking For • 2-4 years of account management, customer success, inside sales, or client-facing relationship management experience.
Strong ability to build relationships and influence stakeholders at multiple levels.
Excellent communication, organization, and problem-solving skills.
Experience managing multiple accounts and priorities simultaneously.
Customer-first mindset with a proactive approach to identifying opportunities and resolving challenges.
Experience using CRM platforms such as Salesforce or similar systems.
What's on Offer
Opportunity to work with growing consumer brands and innovative products
High-growth environment with strong career advancement potential.
Collaborative environment focused on customer success and continuous improvement.
Clear pathway for growth into senior-level account management positions based on performance

Nice-to-haves

Bachelor's degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-page
Effort: medium