Job description

For more than 25 years, Corcept has been singularly focused on the science of cortisol, a powerful hormone that when unregulated, can play a role in a broad range of diseases. Our commercial portfolio includes treatments for hypercortisolism and oncology, and the company has discovered more than 1,000 proprietary selective cortisol modulators and glucocorticoid receptor antagonists. With advanced clinical trials in patients with hypercortisolism, solid tumors, ALS and liver disease, Corcept is unlocking the power of cortisol modulation to help address some of the most devastating diseases patients face today. Corcept is headquartered in Redwood City, California. To learn more, visit www.corcept.com . The Senior Manager/Associate Director, Product Complaints and Investigations is responsible for leading complex quality investigations, managing deviations and CAPA activities, and driving cross-functional quality projects to timely and compliant completion. This role serves as a key Quality Assurance partner to Operations, Manufacturing, Supply Chain, Quality Control, Regulatory Affairs, and external partners to ensure investigation quality, regulatory compliance, effective root cause analysis, and sustainable corrective and preventive actions. Responsibilities: Lead, author, review, and approve quality investigations related to deviations/nonconformances, complaints, temperature excursions, audit findings, and other quality events Perform structured root cause analysis using appropriate tools such as 5 Whys, Fishbone, Fault Tree Analysis, risk assessment, and process mapping Develop and manage CAPA plans that address root cause, reduce recurrence, and include clear owners, timelines, effectiveness checks, and measurable outcomes Serve as project manager for quality initiatives, process improvements, remediation activities, inspection readiness efforts, and cross-functional compliance projects Coordinate cross-functional investigation teams, ensuring input from subject matter experts is documented, scientifically sound, and aligned with GMP expectations Track investigation, CAPA, and project milestones to ensure timely closure, escalation of risks, and transparent communication to Quality and business leadership Evaluate product quality impact and support disposition decisions by assessing risk to patient safety, product quality, regulatory compliance, and supply continuity Prepare investigation summaries, executive updates, trend reports, metrics, and presentations for management review, client meetings, audits, and regulatory inspections Identify recurring quality issues and recommend process improvements, procedural updates, training actions, or system enhancements to improve quality performance Partner with internal and external stakeholders to ensure investigation records, CAPA documentation, and quality project deliverables are accurate, complete, and inspection-ready Preferred Skills, Qualifications and Technical Proficiencies: Strong technical writing and investigation documentation skills Sound judgment in quality risk assessment and compliance decision-making Excellent project management, prioritization, and follow-through Ability to influence cross-functional teams without direct authority Strong communication skills with the ability to present complex issues clearly to leadership and external stakeholders High attention to detail, ownership, accountability, and continuous improvement mindset Preferred Education and Experience: Bachelor’s degree in life sciences, pharmacy, chemistry, engineering, or a related scientific discipline; advanced degree preferred Minimum of 7 years of experience in Quality Assurance, Quality Systems, Manufacturing Quality, or related GMP-regulated functions within the pharmaceutical, biotechnology, medical device, or CDMO environment At least 5 years of experience leading deviation investigations, CAPA management, root cause analysis, quality risk assessments, and quality event closure Strong knowledge of cGMP regulations, FDA expectations, ICH guidance, quality systems, data integrity principles, and inspection readiness practices Experience managing cross-functional projects, timelines, deliverables, stakeholder alignment, and escalation of risks or delays Proficiency with electronic quality management systems, Microsoft Office applications, project tracking tools, and quality metrics reporting Experience supporting regulatory inspections, client audits, internal audits, or inspection response activities Certification or formal training in project management, quality auditing, Six Sigma, Lean, ASQ CQE, ASQ CQA, or root cause analysis methodologies Experience working with external manufacturing, packaging, laboratory, distribution, or service providers Ability to interpret technical data, batch records, procedures, validation documentation, laboratory records, and quality system records The pay range that the Company reasonably expects to pay for this headquarters-based position is $173,430 - $226,700; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education. Applicants must be currently authorized to work in the United States on a full-time basis. For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link . Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs. Please visit our website at: corcept.com Corcept is an Equal Opportunity Employer Corcept will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview. Though we use third-party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Corcept.

Requirements

Must-haves

For more than 25 years, Corcept has been singularly focused on the science of cortisol, a powerful hormone that when unregulated, can play a role in a broad range of diseases.
Lead, author, review, and approve quality investigations related to deviations/nonconformances, complaints, temperature excursions, audit findings, and other quality events
Perform structured root cause analysis using appropriate tools such as 5 Whys, Fishbone, Fault Tree Analysis, risk assessment, and process mapping
Develop and manage CAPA plans that address root cause, reduce recurrence, and include clear owners, timelines, effectiveness checks, and measurable outcomes
Serve as project manager for quality initiatives, process improvements, remediation activities, inspection readiness efforts, and cross-functional compliance projects
Coordinate cross-functional investigation teams, ensuring input from subject matter experts is documented, scientifically sound, and aligned with GMP expectations
Track investigation, CAPA, and project milestones to ensure timely closure, escalation of risks, and transparent communication to Quality and business leadership
Evaluate product quality impact and support disposition decisions by assessing risk to patient safety, product quality, regulatory compliance, and supply continuity
Prepare investigation summaries, executive updates, trend reports, metrics, and presentations for management review, client meetings, audits, and regulatory inspections
Identify recurring quality issues and recommend process improvements, procedural updates, training actions, or system enhancements to improve quality performance
Partner with internal and external stakeholders to ensure investigation records, CAPA documentation, and quality project deliverables are accurate, complete, and inspection-ready
Strong technical writing and investigation documentation skills
Sound judgment in quality risk assessment and compliance decision-making
Excellent project management, prioritization, and follow-through
Ability to influence cross-functional teams without direct authority
Strong communication skills with the ability to present complex issues clearly to leadership and external stakeholders
High attention to detail, ownership, accountability, and continuous improvement mindset
Minimum of 7 years of experience in Quality Assurance, Quality Systems, Manufacturing Quality, or related GMP-regulated functions within the pharmaceutical, biotechnology, medical device, or CDMO environment
At least 5 years of experience leading deviation investigations, CAPA management, root cause analysis, quality risk assessments, and quality event closure
Strong knowledge of cGMP regulations, FDA expectations, ICH guidance, quality systems, data integrity principles, and inspection readiness practices
Experience managing cross-functional projects, timelines, deliverables, stakeholder alignment, and escalation of risks or delays
Proficiency with electronic quality management systems, Microsoft Office applications, project tracking tools, and quality metrics reporting

Nice-to-haves

Preferred Skills, Qualifications and Technical Proficiencies:
Bachelor’s degree in life sciences, pharmacy, chemistry, engineering, or a related scientific discipline; advanced degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

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