Job description

About Juicebox Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B juicebox.ai here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. About the Role We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team. You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love. You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love. - You Will - Onboarding and Time to Value: Design structured onboarding curricula (101/201/301-style progressions) that get new customers to first value fast and reduce dependency on 1:1 CSM time during ramp. - Self-Serve Education Infrastructure: Build in-product education, help content, playbooks, and guided workflows that let customers unblock themselves without opening a support ticket or waiting on a CSM. - Live Programs: Own and run recurring webinars, office hours, and cohort-based trainings async and in person that deepen adoption of core and advanced features, including agent workflows. - Content and Curriculum Ownership: Build a coherent content library and learning path, not disconnected assets, so customers always know what to learn next based on where they are in their journey. - AI-Enabled Content Scaling: Build a system, not a manual process, for keeping education content current against constant product changes. Use AI to detect when shipped features make existing docs, videos, or in-product guidance stale, and to accelerate first-draft content creation for new releases. - Certification: Design and run certification programs for customers and internal CSMs to standardize what "good" usage looks like and create a credential customers want to earn. - Measurement: Define and track education's impact on adoption, time to value, and retention, so this function operates with the same rigor as any other revenue-driving program, not as a soft cost center. - Education Tooling: Select, implement, and manage the LMS and supporting education stack, course authoring, video hosting, in-product guidance, and analytics, making build vs. buy calls as the program scales. - Cross-functional Partnership: Work closely with CSMs to identify where education gaps are driving churn or dormancy risk, and with Product to feed education-driven customer feedback into roadmap priorities. - You Have - 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company. - Experience building a customer education motion from scratch, not just inheriting or maintaining one. - Strong instincts for instructional design: you know how to break down complex product workflows into content that's simple, engaging, and drives action. - Experience using AI tools to scale content production and maintenance, ideally in a fast-shipping product environment. - Comfort with both live facilitation (webinars, training sessions, office hours) and asynchronous content (playbooks, in-product guides, documentation). - Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp). - High energy with the ability to juggle many projects and conversations at once. - Love for working with and meeting with customers - Founder mentality: comfortable operating before the playbook exists, and comfortable operating independently without a lot of structure. - A point of view on what great customer education looks like, and a portfolio to back it up. Perks & Benefits for all Full Time Employees - Top-of-market compensation with meaningful equity, because everyone should share in our success. - Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm For US Employees: - Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents. - $2,000 annual wellness stipend to support your physical, mental, and financial well-being. - $300/month commuting stipend to help cover the cost of getting to and from the office. For UK Employees: - Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access. - £1,500 annual wellness stipend to support your physical, mental, and financial well-being - £3,500/year commuting stipend to help cover the cost of getting to and from the office.

Requirements

Must-haves

Onboarding and Time to Value: Design structured onboarding curricula (101/201/301-style progressions) that get new customers to first value fast and reduce dependency on 1:1 CSM time during ramp.
Self-Serve Education Infrastructure: Build in-product education, help content, playbooks, and guided workflows that let customers unblock themselves without opening a support ticket or waiting on a CSM.
Live Programs: Own and run recurring webinars, office hours, and cohort-based trainings async and in person that deepen adoption of core and advanced features, including agent workflows.
Content and Curriculum Ownership: Build a coherent content library and learning path, not disconnected assets, so customers always know what to learn next based on where they are in their journey.
Certification: Design and run certification programs for customers and internal CSMs to standardize what "good" usage looks like and create a credential customers want to earn.
Measurement: Define and track education's impact on adoption, time to value, and retention, so this function operates with the same rigor as any other revenue-driving program, not as a soft cost center.
Education Tooling: Select, implement, and manage the LMS and supporting education stack, course authoring, video hosting, in-product guidance, and analytics, making build vs. buy calls as the program scales.
Cross-functional Partnership: Work closely with CSMs to identify where education gaps are driving churn or dormancy risk, and with Product to feed education-driven customer feedback into roadmap priorities.
4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company.
Experience building a customer education motion from scratch, not just inheriting or maintaining one.
Strong instincts for instructional design: you know how to break down complex product workflows into content that's simple, engaging, and drives action.
Experience using AI tools to scale content production and maintenance, ideally in a fast-shipping product environment.
Comfort with both live facilitation (webinars, training sessions, office hours) and asynchronous content (playbooks, in-product guides, documentation).
Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp).
High energy with the ability to juggle many projects and conversations at once.
Love for working with and meeting with customers
Founder mentality: comfortable operating before the playbook exists, and comfortable operating independently without a lot of structure.
A point of view on what great customer education looks like, and a portfolio to back it up.
Perks & Benefits for all Full Time Employees
Top-of-market compensation with meaningful equity, because everyone should share in our success.
Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
$300/month commuting stipend to help cover the cost of getting to and from the office.
£3,500/year commuting stipend to help cover the cost of getting to and from the office.

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