Job description

Do you enjoy building meaningful relationships? If so, continue reading! Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins. • 1-3 years experience within a Financial, Technical, or Business Administrative setting (Preferred) • Team spirit and the ability to take responsibility for tasks (Required) • Strong written and communication skills in English (Required) • The ability to adapt quickly (Preferred) • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required) • The ability to promote products and grow relationships (Preferred) Responsibilities: • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed • Present/Demo our solutions to customers • Coordinate sales efforts for services and license revenues • Prepare and submit sales contracts • Drive product value • Develop trusted advisor relationships with executive sponsors • Prepare weekly and monthly reports Schedule: • Monday – Friday (Part time/Full time) • 30-40 hours per week • Remote/Hybrid/in-office Additional Information: • US work authorization required • xSuite North America is unable to honor OPT-EAD, H1B, and TN • 401(k) • Medical, Dental, Vision, and Life insurance • Paid time off What makes this position so great? • You get to work with brand new state of the art technology with artificial intelligence and machine learning • We are a young and dynamic team • This is a great chance to learn new skills and work with amazing customers If you would like to learn more information about xSuite North America and our services, check out our website: xsuite.com All of your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Do you enjoy building meaningful relationships? If so, continue reading!
Team spirit and the ability to take responsibility for tasks (Required)
Strong written and communication skills in English (Required)
Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
Present/Demo our solutions to customers
Coordinate sales efforts for services and license revenues
Prepare and submit sales contracts
Drive product value
Develop trusted advisor relationships with executive sponsors
Prepare weekly and monthly reports
Monday – Friday (Part time/Full time)
30-40 hours per week
Remote/Hybrid/in-office
US work authorization required
xSuite North America is unable to honor OPT-EAD, H1B, and TN
What makes this position so great?
You get to work with brand new state of the art technology with artificial intelligence and machine learning
We are a young and dynamic team
This is a great chance to learn new skills and work with amazing customers
If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com

Nice-to-haves

1-3 years experience within a Financial, Technical, or Business Administrative setting (Preferred)
The ability to adapt quickly (Preferred)
The ability to promote products and grow relationships (Preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

machine learning

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off