Technical Implementation Manager

• As an Implementation Manager at BVNK, you will own the successful implementation of customers onto the BVNK platform following commercial close and handoff from Solutions Engineering.
• Own customer implementations from handoff by Solutions Engineering through successful production go-live.
• Establish and manage implementation plans, milestones, dependencies, responsibilities, and target launch dates.
• Lead customer implementation kickoffs and establish clear governance and ways of working for the delivery process.
• Guide customers through integration with BVNK’s APIs, webhooks, authentication methods, and payment infrastructure.
• Provide technical guidance and best practices throughout implementation while ensuring alignment with the solution agreed during the sales process.
• Coordinate testing, sandbox integration, configuration, certification, operational readiness, and production launch activities.
• Act as the primary point of coordination between customers and BVNK teams during implementation.
• Work closely with Engineering, Product, Compliance, Operations, and other internal teams to resolve implementation blockers and dependencies.
• Troubleshoot technical integration issues and coordinate escalation to specialist teams where required.
• Proactively identify risks to scope, timeline, or launch readiness and establish clear mitigation plans.
• Maintain clear communication with customer and internal stakeholders regarding implementation progress, risks, decisions, and next steps.
• Manage changes to implementation scope and ensure material changes are appropriately assessed and agreed.
• Ensure customer implementations meet BVNK’s technical and operational standards before production launch.
• Create repeatable implementation processes, playbooks, documentation, and best practices that improve time-to-live and scalability.
• Identify recurring implementation friction and provide structured feedback to Product, Engineering, and Solutions Engineering.
• Conduct a structured post-launch handoff to the appropriate ongoing customer owner once implementation objectives have been achieved.
• Strong technical understanding of APIs, webhooks, authentication, data flows, and software integrations.
• Experience in technical implementation, delivery, integration management, professional services, technical project management, or a similar customer-facing role.
• Strong understanding of payments infrastructure and payment flows; experience with stablecoins, digital assets, or crypto payment rails is highly advantageous.
• Proven ability to manage complex customer implementations involving multiple technical and business stakeholders.
• Strong project and program management skills, with the ability to establish plans, manage dependencies, and drive customers and internal teams toward deadlines.
• Ability to troubleshoot technical issues and work effectively with Engineering and Product teams to resolve blockers.
• Excellent customer communication skills, including the ability to set expectations and manage difficult conversations when timelines or requirements change.

None flagged.