Job description

Joining Global Marketing & Communications (GMC) means contributing to the company’s customer-centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications, you’ll be fostering engagement and alignment with MetLife’s purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data-driven approach across paid, owned, and earned channels to deliver meaningful and measurable outcomes for MetLife’s key stakeholders: associates, communities, customers, and shareholders. The Manager, Marketing Review Process Lead is responsible for defining, implementing, and continuously improving the end-to-end Marketing Review Process for marketing materials across U.S. and MIM, supporting U.S. Communications and other markets as needed. The role brings together Marketing, Brand, technology teams, vendors, and audit stakeholders to clarify roles, standardize ways of working, strengthen controls, and improve the experience from content development through approval, record retention, and audit readiness. Legal and Compliance are key stakeholders in the process, and RedOak and related workflow platforms serve as enablers that support greater consistency, transparency, speed to market, and organizational risk reduction. • Lead the design, implementation, governance, and continuous improvement of the end-to-end Marketing Review Process for marketing materials across Global Marketing and Communications. • Define clear roles, decision points, service expectations, controls, escalation paths, documentation standards, records retention requirements, and measures of process effectiveness. • Coordinate with Marketing, Legal, Compliance, technology teams, vendors, and audit stakeholders to align business needs, regulatory requirements, and practical ways of working. • Oversee the workflow tools that enable the Marketing Review Process and support the development, review, approval, and documentation of marketing materials across channels, ensuring workflows reflect how marketing teams plan and produce content, provide clear visibility into review status and requirements, and are supported through effective access management, reporting, training, user support, and issue resolution. • Develop insights and improvement plans that increase transparency, reduce rework, strengthen audit readiness, improve the user experience, and support speed to market. • 6+ years of experience in marketing operations, process design and improvement, compliance review operations, program management, change management, or a related discipline. • Experience defining and implementing cross-functional, end-to-end processes in a regulated environment, including approval controls, audit documentation, records retention, governance, and measurable process improvement. • Strong stakeholder management, written communication, facilitation, and problem-solving skills, including the ability to translate business and regulatory needs into clear processes, roles, workflows, reporting, and adoption plans. • Demonstrated AI fluency, including the ability to use approved AI tools responsibly to support research, documentation, analysis, and operational efficiency while following company data, privacy, legal, and compliance requirements. • Experience with RedOak, Adobe Workfront, SharePoint, Microsoft Teams, Microsoft 365, or comparable workflow and marketing operations platforms. • Experience with process mapping, workflow design, change adoption, reporting, regulated content review, disclosure management, or audit evidence preparation. • Familiarity with regulated marketing content requirements, vendor oversight, third-party risk management, incident escalation, or platform performance monitoring. • Prior people management experience, including performance management, coaching, and employee development. • Bachelor’s degree in Marketing, Business, Communications, Information Systems, Project Management, or a related field, or equivalent professional experience. The expected salary range for this position is $93,200 - $115,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here . About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Requirements

Must-haves

Lead the design, implementation, governance, and continuous improvement of the end-to-end Marketing Review Process for marketing materials across Global Marketing and Communications.
Define clear roles, decision points, service expectations, controls, escalation paths, documentation standards, records retention requirements, and measures of process effectiveness.
Coordinate with Marketing, Legal, Compliance, technology teams, vendors, and audit stakeholders to align business needs, regulatory requirements, and practical ways of working.
Develop insights and improvement plans that increase transparency, reduce rework, strengthen audit readiness, improve the user experience, and support speed to market.
6+ years of experience in marketing operations, process design and improvement, compliance review operations, program management, change management, or a related discipline.
Experience defining and implementing cross-functional, end-to-end processes in a regulated environment, including approval controls, audit documentation, records retention, governance, and measurable process improvement.
Experience with RedOak, Adobe Workfront, SharePoint, Microsoft Teams, Microsoft 365, or comparable workflow and marketing operations platforms.
Experience with process mapping, workflow design, change adoption, reporting, regulated content review, disclosure management, or audit evidence preparation.
Familiarity with regulated marketing content requirements, vendor oversight, third-party risk management, incident escalation, or platform performance monitoring.
Prior people management experience, including performance management, coaching, and employee development.
Bachelor’s degree in Marketing, Business, Communications, Information Systems, Project Management, or a related field, or equivalent professional experience.
Benefits We Offer

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Benefits

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Dental

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401(K)

Paid Time Off

Parental Leave

Wellness