Product Manager II (Recurring Jobs + Service Plans) at Housecall Pro

Job description

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview As a Product Manager II, you drive key product objectives for HCP’s Recurring Jobs and Service Plans product area, helping Pros build lasting customer relationships and generate more predictable revenue for their businesses. You identify and prioritize opportunities that make it easier for Pros to create, sell, manage, bill for, and deliver recurring services. As a Product Manager II, you partner closely with Engineering, Design, Data, Product Marketing, and Product Operations to lead product work from customer discovery and strategy through launch, measurement, and iteration. You translate customer and business insights into a focused roadmap, define meaningful measures of success, and balance customer experience, commercial outcomes, and technical considerations. You bring strong product judgment and experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products to solve complex customer problems and independently drive cross-functional work forward. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Identify market opportunities and define product vision and strategy for Recurring Jobs and Service Plans Conduct customer interviews, surveys, competitive research, and product discovery to deeply understand Pro needs and market opportunities Analyze customer behavior, product performance, and business data to prioritize opportunities and measure impact Develop and maintain a focused product roadmap aligned with customer needs, business goals, and product strategy Partner with Engineering, Design, Data, Product Marketing, and Product Operations to develop, validate, and refine compelling solutions Collaborate with Design and Engineering to define product requirements, user flows, technical considerations, and tradeoffs Drive product execution from planning through launch, measurement, learning, and ongoing iteration Communicate product direction, priorities, decisions, insights, and tradeoffs clearly to cross-functional stakeholders Qualifications: 5+ years of experience in product management or a closely related product discipline Bachelor's degree in a related field or equivalent work experience Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly) Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationships Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partners Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs What will help you succeed: Curiosity, adaptability, and the ability to quickly learn new customer, product, and technical domains Deep customer empathy and strong instincts for creating intuitive user experiences Ability to move between product strategy and hands-on execution while effectively navigating competing priorities and ambiguity Strong analytical and problem-solving skills with a track record of using customer research, product data, and business insights to inform decisions Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work Location Dependent Information This role is open to candidates and the expected salary range for this role is $130,000- $150,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote Privacy Notice for California Job Candidates - Housecall Pro Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools. Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.

Requirements

Must-haves

Why Housecall Pro?
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
Identify market opportunities and define product vision and strategy for Recurring Jobs and Service Plans
Conduct customer interviews, surveys, competitive research, and product discovery to deeply understand Pro needs and market opportunities
Analyze customer behavior, product performance, and business data to prioritize opportunities and measure impact
Develop and maintain a focused product roadmap aligned with customer needs, business goals, and product strategy
Partner with Engineering, Design, Data, Product Marketing, and Product Operations to develop, validate, and refine compelling solutions
Collaborate with Design and Engineering to define product requirements, user flows, technical considerations, and tradeoffs
Drive product execution from planning through launch, measurement, learning, and ongoing iteration
Communicate product direction, priorities, decisions, insights, and tradeoffs clearly to cross-functional stakeholders
5+ years of experience in product management or a closely related product discipline
Bachelor's degree in a related field or equivalent work experience
Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products
Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices
Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration
Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationships
Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partners
Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
Curiosity, adaptability, and the ability to quickly learn new customer, product, and technical domains
Deep customer empathy and strong instincts for creating intuitive user experiences

Nice-to-haves

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Application prep

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Keywords to mirror

agileai

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave