Job description

About the role: We’re looking for a Principal Product Manager to define the future of our Enterprise Customer Education segment, helping Absorb’s enterprise clients train and enable their customers at scale. This is a high-impact individual contributor role that blends strategy, creativity, and analytical rigor. You’ll uncover new opportunities, validate ideas through data and prototypes, and partner with cross-functional leaders to turn promising concepts into outcomes that move the business forward. You’ll thrive if you’re part strategist, part innovator, and part storyteller - comfortable connecting dots across data, customer insight, and emerging technology (especially AI) to craft bold yet pragmatic bets that shape Absorb's future. What you’ll do: - Own and evangelize the segment strategy: Build a deep understanding of the customer education market, customer needs, and where we can create meaningful differentiation. - Uncover and size opportunities: Use data, research, and customer insight to identify where to play and how to win. - Validate early ideas: Partner closely with design and engineering to prototype, test, and refine new concepts - fast. - Build alignment and conviction: Create clear, data-backed business cases that bring senior leaders and teams along. - Guide teams toward impact: Stay involved as ideas move into execution - clarifying outcomes, connecting dots, and ensuring what we build delivers on the intent. Represent and communicate progress towards key goals and metrics. - Lead through influence: Provide dotted-line leadership to PMs across the segment - offering strategic guidance, coaching, and input into their performance to ensure alignment and impact. - Bring an AI lens: Explore how new technologies can help customers learn more effectively and scale education across enterprises. - Partner and Educate: Act as a thought leader and advocate for customer education within the organization. What you’ll bring: - 7+ years of Product Management experience in B2B SaaS or enterprise software, with a track record of shaping strategy and driving measurable business outcomes. - Proven ability to translate insights into strategy - combining data, customer research, and business acumen to identify and prioritize high-impact opportunities. - Experience in early-stage or 0-1 product environments, with comfort navigating ambiguity and rapid iteration. - Strong analytical and financial modeling skills, capable of building data-backed business cases and forecasts. - Skilled at communicating with clarity and influence, from executive presentations to cross-functional collaboration. - Comfortable working across design, engineering, and GTM teams to validate and evolve ideas into actionable plans. - Curiosity and fluency in AI and emerging technologies, and how they can reshape customer education and enterprise learning. - (Bonus) Experience in customer education, enablement, or learning technology domains. Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Requirements

Must-haves

We’re looking for a Principal Product Manager to define the future of our Enterprise Customer Education segment, helping Absorb’s enterprise clients train and enable their customers at scale.
Own and evangelize the segment strategy: Build a deep understanding of the customer education market, customer needs, and where we can create meaningful differentiation.
Uncover and size opportunities: Use data, research, and customer insight to identify where to play and how to win.
Validate early ideas: Partner closely with design and engineering to prototype, test, and refine new concepts - fast.
Build alignment and conviction: Create clear, data-backed business cases that bring senior leaders and teams along.
Lead through influence: Provide dotted-line leadership to PMs across the segment - offering strategic guidance, coaching, and input into their performance to ensure alignment and impact.
Bring an AI lens: Explore how new technologies can help customers learn more effectively and scale education across enterprises.
Partner and Educate: Act as a thought leader and advocate for customer education within the organization.
7+ years of Product Management experience in B2B SaaS or enterprise software, with a track record of shaping strategy and driving measurable business outcomes.
Proven ability to translate insights into strategy - combining data, customer research, and business acumen to identify and prioritize high-impact opportunities.
Experience in early-stage or 0-1 product environments, with comfort navigating ambiguity and rapid iteration.
Strong analytical and financial modeling skills, capable of building data-backed business cases and forecasts.
Skilled at communicating with clarity and influence, from executive presentations to cross-functional collaboration.
Comfortable working across design, engineering, and GTM teams to validate and evolve ideas into actionable plans.
Curiosity and fluency in AI and emerging technologies, and how they can reshape customer education and enterprise learning.
Are you ready to become an Absorber?
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!

Nice-to-haves

(Bonus) Experience in customer education, enablement, or learning technology domains.

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