Job description

We are seeking an experienced Senior Business Analyst with 8+ years of experience in requirements gathering, system requirements documentation, SDLC, business process re-engineering, and process improvement. The ideal candidate will have strong skills in developing user stories, use cases, wireframes, and mockups, along with excellent communication, documentation, and stakeholder facilitation skills. Experience with Jira is required, while education-sector projects, Modern Requirements, and complaint/case management workflows are preferred. Key Responsibilities • Elicit, analyze, and document business and system requirements through stakeholder interviews and workshops. • Create clear, well-structured system requirements, user stories, and use cases. • Support software development life cycle (SDLC) activities and collaborate with technical and business teams. • Analyze existing business processes and recommend improvements through process re-engineering. • Develop process flows, wireframes, and mockups following business analysis and UX best practices. • Facilitate stakeholder meetings, requirement reviews, and discussions. • Maintain requirements documentation and track issues using Atlassian Jira. • Support complaint and case management workflows, including intake, investigation, and resolution, as applicable. Required Qualifications • 8+ years of experience in business analysis and requirements gathering. • Experience eliciting requirements from customer interviews and documenting system requirements. • Strong understanding of SDLC and business process improvement. • Experience developing user stories and use cases. • Experience designing wireframes and mockups. • Excellent communication, facilitation, writing, and organizational skills. • Documented experience using Atlassian Jira. Preferred Qualifications • Experience working with the Texas Education Agency (TEA), other education agencies, or education technology vendors. • Experience with Modern Requirements. • Experience supporting complaint and case management processes. • Familiarity with educator certification, government grant programs, or state funding programs.

Requirements

Must-haves

Elicit, analyze, and document business and system requirements through stakeholder interviews and workshops.
Create clear, well-structured system requirements, user stories, and use cases.
Support software development life cycle (SDLC) activities and collaborate with technical and business teams.
Analyze existing business processes and recommend improvements through process re-engineering.
Develop process flows, wireframes, and mockups following business analysis and UX best practices.
Facilitate stakeholder meetings, requirement reviews, and discussions.
Maintain requirements documentation and track issues using Atlassian Jira.
Support complaint and case management workflows, including intake, investigation, and resolution, as applicable.
8+ years of experience in business analysis and requirements gathering.
Experience eliciting requirements from customer interviews and documenting system requirements.
Strong understanding of SDLC and business process improvement.
Experience developing user stories and use cases.
Experience designing wireframes and mockups.
Excellent communication, facilitation, writing, and organizational skills.
Documented experience using Atlassian Jira.

Nice-to-haves

Experience working with the Texas Education Agency (TEA), other education agencies, or education technology vendors.
Experience with Modern Requirements.
Experience supporting complaint and case management processes.
Familiarity with educator certification, government grant programs, or state funding programs.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jira

Platform: careers-page
Effort: medium