Job description

• Install, configure, maintain, and repair PC hardware and peripherals according to established procedures. • Troubleshoot desktop hardware, software, and connectivity issues. • Coordinate with end users to identify data migration requirements and perform data transfers when needed. • Monitor trouble tickets and coordinate with vendors for equipment repairs. • Set up PCs, peripherals, and related equipment for special requests. • Provide technical guidance to desktop support teams on hardware-related issues. • Assist end users with desktop support requests and technical problems. • Follow facility security policies, company safety standards, and software licensing procedures. • Maintain accurate records of equipment installations, repairs, and support activities. • Collaborate with IT team members to ensure timely resolution of technical issues. Required Qualifications • Minimum 3 years of IT experience, preferably in a desktop support or PC-related role. • Hands-on experience with desktop support and hardware troubleshooting. • Knowledge of PC hardware configuration, installation, and repair. • Basic understanding of networking and connectivity issues. • Experience with data migration and end-user technical support. • CompTIA A+ certification or equivalent practical experience preferred. • Strong problem-solving, communication, and customer service skills.

Requirements

Must-haves

Install, configure, maintain, and repair PC hardware and peripherals according to established procedures.
Troubleshoot desktop hardware, software, and connectivity issues.
Coordinate with end users to identify data migration requirements and perform data transfers when needed.
Monitor trouble tickets and coordinate with vendors for equipment repairs.
Set up PCs, peripherals, and related equipment for special requests.
Provide technical guidance to desktop support teams on hardware-related issues.
Assist end users with desktop support requests and technical problems.
Follow facility security policies, company safety standards, and software licensing procedures.
Maintain accurate records of equipment installations, repairs, and support activities.
Collaborate with IT team members to ensure timely resolution of technical issues.
Minimum 3 years of IT experience, preferably in a desktop support or PC-related role.
Hands-on experience with desktop support and hardware troubleshooting.
Knowledge of PC hardware configuration, installation, and repair.
Basic understanding of networking and connectivity issues.
Experience with data migration and end-user technical support.
Strong problem-solving, communication, and customer service skills.

Nice-to-haves

CompTIA A+ certification or equivalent practical experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-page
Effort: medium