Job description

• Assist with the day-to-day activities of a computer and docking station refresh project . • Image and configure new computers according to agency-provided procedures. • Replace existing computers, docking stations, and related hardware. • Assist with migrating user data from existing computers to new systems. • Install, maintain, move, test, and upgrade computer hardware and software. • Troubleshoot computers, peripherals, printers, and basic software issues. • Provide technical assistance and support to end users. • Document hardware replacements, service activities, and equipment changes. • Follow agency procedures and maintain required security controls. • Assist with testing and deployment of new and existing hardware/software. • Work closely with the agency SME and Project Manager as part of a project team. • Provide professional customer service and communicate effectively with users. • Assist with monitoring and supporting computer systems, applications, and related IT environments. • Handle multiple tasks, prioritize assignments, and meet project deadlines. • Lift and relocate equipment weighing up to 30 lbs. Required Qualifications • At least 1 year of experience supporting computers, hardware, peripherals, or IT systems. • Knowledge of personal computers, components, printers, and basic IT terminology. • Experience troubleshooting and maintaining computer hardware and software. • Working knowledge of Windows Operating Systems . • Experience with MS Office Suite ; WordPerfect experience is a plus. • Strong customer service, communication, organizational, and troubleshooting skills. • Ability to work effectively as part of a team. • Understanding of basic information security practices and procedures. • High School Diploma or equivalent. Preferred: Windows 11 technical support experience.

Requirements

Must-haves

Assist with the day-to-day activities of a computer and docking station refresh project .
Image and configure new computers according to agency-provided procedures.
Replace existing computers, docking stations, and related hardware.
Assist with migrating user data from existing computers to new systems.
Install, maintain, move, test, and upgrade computer hardware and software.
Troubleshoot computers, peripherals, printers, and basic software issues.
Provide technical assistance and support to end users.
Document hardware replacements, service activities, and equipment changes.
Follow agency procedures and maintain required security controls.
Assist with testing and deployment of new and existing hardware/software.
Work closely with the agency SME and Project Manager as part of a project team.
Provide professional customer service and communicate effectively with users.
Assist with monitoring and supporting computer systems, applications, and related IT environments.
Handle multiple tasks, prioritize assignments, and meet project deadlines.
Lift and relocate equipment weighing up to 30 lbs.
At least 1 year of experience supporting computers, hardware, peripherals, or IT systems.
Knowledge of personal computers, components, printers, and basic IT terminology.
Experience troubleshooting and maintaining computer hardware and software.
Working knowledge of Windows Operating Systems .
Strong customer service, communication, organizational, and troubleshooting skills.
Ability to work effectively as part of a team.
Understanding of basic information security practices and procedures.

Nice-to-haves

Experience with MS Office Suite ; WordPerfect experience is a plus.
Preferred: Windows 11 technical support experience.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-page
Effort: medium