Job description

Location: Remote | Europe, USA/Canada, Latin America Industry: E-commerce / TikTok Shop / Digital Marketing Services Employment Type: Full-time Contractor About the Opportunity Our client is a fast-growing company helping e-commerce brands grow their presence and performance across social commerce and digital channels. They are looking for an experienced Account Manager to own client relationships, understand business objectives, develop effective strategies, and coordinate internal teams responsible for execution. This is a highly client-facing role that combines relationship management, e-commerce strategy, project coordination, and commercial thinking. Key Responsibilities Client Management • Serve as the primary point of contact for a portfolio of e-commerce clients • Build strong and long-term relationships with clients • Develop a deep understanding of each client's business, products, goals, and challenges • Lead regular client meetings, performance discussions, and strategic reviews • Communicate clearly and professionally with client stakeholders • Ensure clients receive a consistently high level of service E-commerce Strategy • Develop strategies designed to improve client performance and growth • Translate client objectives into clear execution plans • Identify opportunities across e-commerce, paid media, content, and social commerce • Analyze performance and recommend strategic adjustments • Help clients understand opportunities and priorities across their accounts Team Coordination • Coordinate a cross-functional team responsible for client delivery • Work closely with creative, media buying, TikTok Shop, and other specialists • Establish clear priorities, responsibilities, and deadlines • Monitor execution and ensure deliverables meet client expectations • Identify potential risks or performance issues early and coordinate solutions Performance and Retention • Maintain high levels of client satisfaction and retention • Ensure the company consistently delivers measurable value to clients • Identify account issues before they escalate • Look for opportunities to strengthen and expand client relationships • Take ownership of overall account health and performance Requirements • Strong professional experience within e-commerce • Previous experience in Account Management, Client Services, Customer Success, e-commerce strategy, or a similar client-facing position • Excellent written and spoken English • Strong presentation and communication skills • Confidence working directly with US-based clients • Strong strategic and commercial thinking • Ability to manage multiple clients and priorities simultaneously • Experience coordinating cross-functional teams • Strong understanding of how e-commerce brands grow and acquire customers • Highly organized, proactive, and accountable • Comfortable working in a fast-paced remote environment Nice to Have • TikTok Shop experience • Strong knowledge of the TikTok ecosystem • Experience working for an e-commerce or performance marketing agency • Paid social or performance marketing knowledge • Experience with Shopify-based brands • Experience managing client delivery teams or pods • Experience working with US consumer brands What We Offer • Fully remote work environment • Flexible working structure with overlap with US business hours • Paid vacation • Opportunity to work with growing US e-commerce brands • Clear professional development and progression opportunities • High level of autonomy and ownership • Long-term opportunity within a rapidly growing organization

Requirements

Must-haves

Location: Remote | Europe, USA/Canada, Latin America
Industry: E-commerce / TikTok Shop / Digital Marketing Services
Employment Type: Full-time Contractor
Client Management
Serve as the primary point of contact for a portfolio of e-commerce clients
Build strong and long-term relationships with clients
Develop a deep understanding of each client's business, products, goals, and challenges
Lead regular client meetings, performance discussions, and strategic reviews
Communicate clearly and professionally with client stakeholders
Ensure clients receive a consistently high level of service
E-commerce Strategy
Develop strategies designed to improve client performance and growth
Translate client objectives into clear execution plans
Identify opportunities across e-commerce, paid media, content, and social commerce
Analyze performance and recommend strategic adjustments
Help clients understand opportunities and priorities across their accounts
Team Coordination

Nice-to-haves

TikTok Shop experience
Strong knowledge of the TikTok ecosystem
Experience working for an e-commerce or performance marketing agency
Paid social or performance marketing knowledge
Experience with Shopify-based brands
Experience managing client delivery teams or pods
Experience working with US consumer brands

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: dover
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development